Compliance Corner: Pre-Employment Marijuana Screening

In June 2019, Nevada became the first U.S. state to ban employers from failing, or refusing, to hire a prospective employee because the person “submitted to a screening test and the results of the screening test indicate the presence of marijuana.”

Nevada Assembly Bill No. 132 takes effect January 1, 2020. The law does not apply to applicants for positions as firefighters, emergency medical technicians, operators of motor vehicles who are required to submit to drug tests or any other positions that “in the determination of the employer, could adversely affect the safety of others.” The law also does not apply if it conflicts with an employment contract or collective bargaining agreement, if the position is funded by a federal grant or “to the extent that [it] is inconsistent or otherwise in conflict with provisions of the federal law.”

The law also includes a provision stating that if an employer requires an employee to submit to a drug screening test within the first 30 days of employment, they must also allow the employee to submit to an additional test at the employee’s expense and “accept and give appropriate consideration” to the second test.

The New York City Council passed a similar bill earlier this year that would ban most employers from requiring job applicants to submit to drug tests for marijuana. That law goes into effect on May 10, 2020. It exempts many positions including law enforcement, construction, jobs that involve the supervision of children and medical patients, federal and state employees or contractors, and truck drivers and pilots.

Employers in Nevada and New York City should review and revise their drug testing policies and determine which positions could be exempt under either law.

At least 34 states and the District of Columbia have laws permitting at least some form of medical or recreational marijuana use, and some court rulings indicate that employers should proceed with caution when it comes to medical marijuana, as we discussed in a previous Compliance Corner article. With the complicated patchwork of laws, employers should work with attorneys to ensure their policies are compliant with all applicable laws.

Compliance Corner is a feature from PeopleScout. Once a month, we’ll be featuring a compliance issue that’s in the news or on our minds. Understanding the patchwork of labor laws across the world is complicated, but it’s part of what we do best. If you have questions on the compliance issue discussed in this post, please reach out to your PeopleScout account team or contact us at marketing@peoplescout.com.

Compliance Corner: Overtime Pay

In March 2019, the Wage and Hour Division of the U.S. Department of Labor (DOL) proposed a change to the “white collar” overtime exemption regulations under the Fair Labor Standards Act (FLSA). The proposed rule regulates overtime pay and implements exemptions from the overtime pay requirements for executive, administrative, professional and certain other employees.

Currently, under federal law, non-exempt employees with a salary below $23,660 annually, or $455 per workweek, must be paid overtime if they work more than 40 hours in a workweek. This salary level was set in 2004. The DOL proposed rule raises that salary level to $35,308 per year or $679 per workweek.

DOL’s proposed rule also increases the total annual compensation requirement for “highly compensated employees” from the currently enforced $100,000 to $147,414 per year. This means that employees with a total annual compensation of $147,414 would qualify for the exemption under the test for highly compensated employees (HCE). Additionally, employers would be able to use nondiscretionary bonuses and incentive payments (paid at least annually) to satisfy up to 10% of that salary level.

The proposed change does not alter the requirement of an overtime rate of at least 1.5 times the regular rate of pay. Overtime would also continue to be applied on a seven-day workweek. However, the workweek does not have to match the calendar week.

The DOL’s proposed rule change also does not change overtime protections for police, firefighters, paramedics, nurses, laborers including non-management production-line employees and non-management employees in maintenance, construction and similar occupations such as carpenters, electricians, mechanics, plumbers, iron workers, craftsmen, operating engineers, longshoremen and other construction workers. There are also no proposed changes to the job duties test, which defines several classes of workers potentially exempt from overtime based on job duties.

Despite the importance of the change to the white-collar overtime exemption, it may not require any adjustment to payroll practices for employers operating in jurisdictions with higher minimum salary thresholds imposed by state law. Employers in New York, for instance, cannot treat an employee as exempt from the overtime provisions of the New York Labor Law unless the employee meets the applicable duties test and is paid between $832-$1,125 per week, depending on the size of the employer and its location.

The rule is still a proposed change and not yet binding.  After considering public comments, the Department of Labor can take feedback to issue a Final Rule, which could take months or years to take effect.

Compliance Corner is a feature from PeopleScout. Once a month, we’ll be featuring a compliance issue that’s in the news or on our minds. Understanding the patchwork of labor laws across the world is complicated, but it’s part of what we do best. If you have questions on the compliance issue discussed in this post, please reach out to your PeopleScout account team or contact us at marketing@peoplescout.com.

Compliance Corner: Modern Slavery and Supply Chain Reporting

In an effort to fight modern slavery and human trafficking, some nations, including the UK, France and Australia, have implemented supply chain reporting laws that require larger companies to publish yearly statements about the steps they take to minimize the risk of modern slavery infiltrating their business, including supply chains. The goal is to get large companies involved in eradicating modern slavery.

According to the International Labour Organization, an estimated 40.3 million people are in modern slavery, including forced labor, and 25% of modern slavery victims are children. Forced labor is defined as, “all work or service which is exacted from any person under the threat of a penalty and for which the person has not offered himself or herself voluntarily.”

Both the UK and Australia have passed laws designed to fight modern slavery. The Modern Slavery Act of 2015 applies to companies who do business in the UK with a global annual revenue of £36 million. Each company is required to annually produce and publish a slavery and trafficking statement in a “prominent” place on their company website every year. This requirement applies to any company doing business in the UK, regardless of where that business is located.

Australia passed a similar law in 2018, the Modern Slavery Act of 2018, which took effect at the start of 2019 with the first public statement due by mid-2020. The Act requires companies who do business in Australia with a consolidated revenue of $100 million or more to report annually on the risks of modern slavery in their operations and supply chains and the steps they took to address those risks. The statements will be stored and publically available on the Modern Slavery Statements Register.

In both cases, noncompliant companies run the risk of negative public perception, including with job candidates and customers. Moreover, the UK law is currently under review, with legislators proposing to significantly strengthen the law by imposing a fine and banning non-compliant companies from public contracting.

Compliance Corner is a feature from PeopleScout. Once a month, we’ll be featuring a compliance issue that’s in the news or on our minds. Understanding the patchwork of labor laws across the world is complicated, but it’s part of what we do best. If you have questions on the compliance issue discussed in this post, please reach out to your PeopleScout account team or contact us at marketing@peoplescout.com.

High-Speed Hiring for Key Professional Roles

High-Speed Hiring for Key Professional Roles

Travel & Leisure Recruitment

High-Speed Hiring for Key Professional Roles

A major international airline faced time-to-fill challenges in key professional roles within the organization including finance, purchasing, legal, IT, technical operations and human resources. PeopleScout partnered with the client to implement a full-cycle, end-to-end RPO program focused on hiring speed and agility to improve time-to-fill metrics for professional hiring across multiple key positions.

44 % reduction in the time between offer acceptance and clear-for-hire
OFCCP compliance standards maintained in the heavily regulated airline industry
OFCCP compliance standards maintained in the heavily regulated airline industry
100 % class fill rates for customer service hires

Scope and Scale

A major international airline faced time-to-fill challenges in key professional roles within the organization including finance, purchasing, legal, IT, technical operations and human resources. PeopleScout partnered with the client to implement a full-cycle, end-to-end RPO program focused on hiring speed and agility to improve time-to-fill metrics for professional hiring across multiple key positions.

PeopleScout’s solution provides additional hiring support for union roles and manages airport frontline hiring at all airport stations, above and below the wing, including conducting in-person interview events, making hiring decisions, onboarding and campus hiring.

Situation

PeopleScout partners with a major international airline to manage the airline’s multifaceted and unique hiring needs. PeopleScout supports the hiring of all professional hires in the U.S. and conducts on-site hiring events that include interviewing, selection and onboarding to meet the client’s hiring requirements in short timeframes.

Solution

STREAMLINED RECRUITMENT PROCESS

PeopleScout’s full lifecycle RPO program streamlines the recruiting process to meet the client’s needs.

FULL-SERVICE EXECUTION

PeopleScout executes each phase of the recruitment process from screening candidates, candidate notification, scheduling and submitting written offers to onboarding new hires.

CAMPUS HIRING PROGRAM

PeopleScout manages the client’s campus hiring program. PeopleScout oversees event coordination, travel arrangements, relationship building and brand positioning to recruit undergraduate and MBA students.

OFCCP COMPLIANT

To help the client remain compliant in the heavily regulated airline industry, PeopleScout maintains OFCCP compliance standards.

PROGRAM DATA ANALYSIS

PeopleScout sends regularly updated status reports and analyses of program data to deliver insights into performance metrics and identify areas for improvement.

Results

Optimized Screening Process

PeopleScout optimized the initial candidate screening process, resulting in improvements in the interview-to-offer ratio, time-to-fill and overall quality of hire.

Reduced Acceptance Time

As a result of PeopleScout’s RPO program, there was a 44% reduction in the time between offer acceptance and clear-for-hire for union frontline positions.

Engaging Onboarding Experience

PeopleScout’s delivery team enhances the client’s candidate experience and provides the company’s new hires with an engaging and thoughtful onboarding experience. This resulted in the client’s Candidate Experience Awards wins from 2016 to 2018.

100% fill rates

PeopleScout delivers 100% class fill rates for customer service hires.

At a Glance

  • COMPANY: Major international airline
  • INDUSTRY: Travel & Tourism
  • PEOPLESCOUT SOLUTIONS: Recruitment Process Outsourcing

High-Volume Global RPO Solution for International Hospitality Brand

High-Volume Global RPO Solution for International Hospitality Brand

Global RPO

High-Volume Global RPO Solution for International Hospitality Brand

An international hospitality brand—and longstanding PeopleScout client—was experiencing growing pains after an acquisition. The client needed to source, screen and hire an additional 20,000 staff for both corporate and on-site positions at hotel properties across multiple continents—bringing the annual headcount to 65,000 new hires. PeopleScout’s global RPO solution proved agile enough to seamlessly scale up to absorb the increased hiring volume, while hitting target service levels across regions.

65,000 Annual Hires
90 % Customer Satisfaction Scores Among Hiring Managers
84 % Time-to-Fill Targets Achieved for In-Market Roles
100 % Time-to-Fill Targets Achieved for Corporate Roles

Situation

PeopleScout facilitates more than 65,000 hires annually for the hospitality brand, delivering RPO through a 350-member team across continents. Roles include management and hourly hiring needs in both corporate and in-market environments, including sales, accounting, technology, e-commerce, infrastructure, risk management, engineering, architecture, property management, customer service, housekeeping, culinary and more.

In addition to corporate hiring in the U.S. and Canada, we’ve recruited for their operations centers in the UK and India and hospitality properties spanning North America, Latin America, EMEA and APAC.

Solution

Starting with a small pilot in 2007, our relationship has developed into a strategic partnership over 15 years. At the start, the client had disjointed hiring processes across regions. PeopleScout’s RPO team streamlined their recruitment processes and developed robust, standardized compliance practices across the entire recruiting program.

Following an acquisition in 2017, the client gained nearly 1,300 properties across over 100 countries. PeopleScout scaled our global talent acquisition program to ensure the established standardized processes and compliance practices were applied to the newly acquired properties, while keeping costs down.

PeopleScout seamlessly absorbed a 20,000-position increase and easily increased resources to meet a 50% increase in the scope of services. This included scaling our RPO solution to cover the end-to-end recruitment process for management positions for all hotel locations and the U.S. and Canadian headquarters. This allowed the in-house HR team to focus on training, workforce planning and employer branding.

PeopleScout also supported the client through three talent technology transitions over the course of the partnership, creating new levels of efficiency through automation. Plus, our in-house creative agency TMP assisted the client with their recruitment marketing efforts, creating attraction content in English, French, German, Italian, Portuguese, Spanish and Turkish.

Results

In just two months, PeopleScout was able to achieve the same level of performance at the newly acquired locations as they had at the legacy locations.

  • Created standardized recruitment processes and robust compliance practices across all in-market locations resulting in significant cost savings through efficiency
  • 84% time-to-fill targets achieved for in-market hires
  • Nearly 100% time-to-fill targets achieved for corporate hires
  • 90%+ customer satisfaction scores hit for both in-market and management hires
  • Achieved nearly 100% consistency in SLAs thanks to standardized operations across PeopleScout’s global delivery centers.

At a Glance

  • COMPANY: International hospitality brand
  • INDUSTRY: Hospitality, Travel & Tourism
  • PEOPLESCOUT SOLUTIONS: Recruitment Process Outsourcing
  • ANNUAL HIRES: 65,000
  • LOCATIONS: Hospitality properties, corporate offices and operational centers across North America, Latin America, Europe and APAC

Compliance Corner: Biometric Data

At least four U.S. states are currently evaluating new laws or updates to existing laws regarding the collection and storage of biometric data. These laws include fingerprints, retina or iris scans, voiceprints or scans or records of hand or face geometry. Depending on the state, laws can also include things like keystroke and gait patterns as well as sleep, health and exercise data that contain identifying information.

Three states, Illinois, Texas and Washington, already have biometric data laws in place. Illinois passed the first law, which went into effect in 2008. Now the state is considering updates. The original law requires any private entity collecting biometric data to inform the subject in writing that their biometric data is being collected or stored and why and how long that data will be stored. The organization needs to receive a written release and cannot sell, lease, trade or otherwise profit from that biometric data. The law also includes a right of action, allowing any person whose data is collected or used inappropriately to file a lawsuit. A current bill in the Illinois legislature would amend the Biometric Information Privacy Act to remove the private right of action, so violations would be handled by the Illinois Department of Labor or Attorney General of Illinois.

ArizonaMassachusetts and Florida are considering their own biometric data laws. The proposed laws vary on what is considered biometric data and inclusion of a private right of action. However, they are similar to other existing laws.

Because of the growing popularity of this type of legislation, employers should ensure any systems they have that collect biometric data meet new and existing legal requirements. Systems include timeclock or security systems that include a fingerprint or retina scan, wellness programs that include sleep or exercise tracking or video interview platforms that use facial recognition or face scanning technologies.

Compliance Corner is a feature from PeopleScout. Once a month, we’ll be featuring a compliance issue that’s in the news or on our minds. Understanding the patchwork of labor laws across the world is complicated, but it’s part of what we do best. If you have questions on the compliance issue discussed in this post, please reach out to your PeopleScout account team or contact us at marketing@peoplescout.com.

Compliance Corner: HR Compliance Trends for 2019

The compliance landscape is complicated. It’s a patchwork of laws that vary by state, county and even city, and it’s always changing. Local governments pass new laws, and courts constantly weigh in with different interpretations of those laws.

At the same time, remaining compliant is important for every employer. Even one compliance issue can cost thousands or even millions of dollars. It’s crucial to track every compliance development and to work with a talent partner who stays up to date on the legal landscape.

We’re always watching for compliance developments, and every year there are a few new trends. In this ebook, we’ll walk you through the biggest compliance trends for 2019 and what they mean for you. This ebook primarily covers compliance issues in the United States and North America.

We break down each issue, explain what it is, how it works in practice and what our experts expect looking ahead so that you can prepare for how these trends will evolve in the coming months.

Learn about these compliance trends:

  1. Equal pay and salary history bans
  2. Sexual harassment policies and training
  3. Marijuana in the workplace
  4. Data privacy
  5. Ban the box
  6. Paid sick leave
  7. Accommodations for pregnant and nursing employees
  8. Gig economy
  9. Paid family leave
  10. Arbitration agreements & class action waivers

Compliance Corner is a feature on the PeopleScout blog. Once a month, we’ll be featuring a compliance issue that’s in the news or on our minds. Understanding the patchwork of labor laws across the world is complicated, but it’s part of what we do best. If you have questions on the compliance issue discussed in this post, please reach out to your PeopleScout account team or contact us at marketing@peoplescout.com.

Compliance Corner: Human Trafficking Awareness

A new California law that took effect in January 2019 requires workers in certain industries to undergo training on how to identify victims of human trafficking. The law is designed to “encourage employers to take all reasonable steps necessary to lead to the rescue of human trafficking victims and prevent any kind of human trafficking in their establishments.”

In 2018, California Governor Jerry Brown signed into law SB970, which requires hotels and motels subject to the Fair Employment and Housing Act (FEHA) to provide at least 20 minutes of classroom or other effective interactive training and education regarding human trafficking awareness to each employee likely to interact or come into contact with victims of human trafficking. This requirement includes employees who work in a reception area, perform housekeeping duties, help customers in moving their possessions or drive customers.

The training needs to last at least 20 minutes and include the following:

  • The definition of human trafficking and commercial exploitation of children.
  • Guidance on how to identify individuals who are most at risk for human trafficking.
  • The difference between labor and sex trafficking specific to the hotel sector.
  • Guidance on the role of hospitality employees in reporting and responding to this issue.
  • The contact information of appropriate agencies, including, but not limited to, the National Human Trafficking Hotline toll-free telephone number, 1-888-373-7888, and text line, 233-733, and the telephone numbers of the appropriate local law enforcement agencies.

Current employees need to receive the training by January 1, 2020. New employees must receive the training within six months of starting their new position, and all employees who are likely to interact or come into contact with victims of human trafficking must receive the training every two years

Compliance Corner is a feature on the PeopleScout blog. Once a month, we’ll be featuring a compliance issue that’s in the news or on our minds. Understanding the patchwork of labor laws across the world is complicated, but it’s part of what we do best. If you have questions on the compliance issue discussed in this post, please reach out to your PeopleScout account team or contact us at marketing@peoplescout.com.

Compliance Corner: EEOC Significantly Increases Harassment Enforcement

After the #MeToo movement drew attention to issues of sexual harassment in the workplace, the Equal Employment Opportunity Commission (EEOC) signaled it would increase enforcement of sexual harassment claims. Now, data released by the agency reveals a dramatic increase in enforcement in 2018.

Here are some of the key statistics:

  • The EEOC filed more than 50 percent more lawsuits alleging sexual harassment than in 2017, totaling 41.
  • Charges filed with the EEOC alleging sexual harassment increased 13.6 percent over 2017.
  • The EEOC successfully resolved 498 charges alleging harassment, which was a 43 percent increase over 2017.
  • The EEOC recovered nearly $70 million for victims of sexual harassment in 2018, an increase of more than $22 million from the year before.
  • Traffic to the sexual harassment pageof the EEOC website increased by more than 50 percent in 2018.

As part of this increased enforcement, the EEOC also developed tools to help both employees and employers combat sexual harassment. The “What to Do if You Believe You Have Been Harassed at Work” guide helps employees understand their rights and provides information about how to file a charge of harassment with the EEOC. For employers, the “Promising Practices for Preventing Harassment” guide helps businesses develop leadership and accountability, a comprehensive and effective harassment policy and effective policies and compliant systems. The commission also held more than 1,000 outreach events and revised its own internal sexual harassment policies.

Employers should expect increased enforcement to continue in 2019. Sexual harassment continues to be a hot topic, with several states, including New York, updating or passing new legislation governing the types of policies and training employers need to have in place.

Compliance Corner is a feature on the PeopleScout blog. Once a month, we’ll be featuring a compliance issue that’s in the news or on our minds. Understanding the patchwork of labor laws across the world is complicated, but it’s part of what we do best. If you have questions on the compliance issue discussed in this post, please reach out to your PeopleScout account team or contact us at marketing@peoplescout.com.

2018 In Review: PeopleScout Thought Leadership

Throughout 2018, we’ve written about some of the biggest trends in talent acquisition and workforce management. We also launched our new publication, PeopleScout NEXT. As we head into 2019, we’re looking back on some of the most important topics of the past year.

RPO, MSP and Total Workforce Solutions

Total Workforce Solutions in Practice
Drivers and Benefits of Total Workforce Solutions
Four MSP Trends to Make your Program More Effective
Hospitality Staffing: RPO and Hospitality, a Perfect Blend
Positive Global Economic Growth and Its Impact on Talent Acquisition
The Value of Globalizing your Recruitment Strategy
A look into the Gig Economy
Contingent Employment Arrangements: The Implications of the Bureau of Labor Statistics’ Survey
The Contingent Workforce Landscape: Trends and Strategies
Considerations When Sourcing Talent Globally
Expanding the Talent Landscape by Recruiting Virtual Employees
How the Skills of the Future will Impact Enterprise Recruitment Teams
How to Create a Workforce Equipped with the Skills of the Future
Wages and Recruitment: The Pressure is Building
Prospects for the Class of 2018
Changing Workforce Demographics: Aging Talent

Candidate Experience

How to Improve Your Candidate Experience
How to Create and Provide a Positive Candidate Experience
Four Factors Impacting the Way Employers Interact with Candidates
How (And Why) to Effectively Recruit Recent Graduates
Removing Barriers to Employment for the Long-Term Unemployed
Through the Grapevine: How to Create and Manage an Employee Referral Program
Rethinking Candidate Generation Strategies
Employee Retention: Combating Turnover
Ghosting in the Workplace
Strategies for Building an Effective Talent Community
The Long-Term Unemployed: Your Untapped Talent Pool

Healthcare HR

Healthcare Workforce and Recruiting Trends to Watch
Six Things to Expect from your Prospective Healthcare RPO Partner
Paging All Doctors: Effective Physician Recruiting Strategies and Tactics
Rural Healthcare: How to Recruit and Attract Clinical Talent in Rural Areas
How to Use Pre-Employment Assessments and Testing in Healthcare Recruiting
Leveraging Recruitment Marketing to Attract Healthcare Talent
Healthcare HR Technology To-Do List
Healthcare Recruiters: How Technology is Improving Healthcare Recruiting
How To: Sourcing Healthcare Workers
Healthcare Recruiting Lexicon
Medical Staffing: How to Engage and Retain Healthcare Workers
Recruiting a Traveling Nurse: What You Need to Know
Healthcare Workforce Planning: What You Need to Know
Finding the Right RPO Provider for Your Healthcare Staffing Needs
Six Tips for Healthcare Recruiting
Talking Talent Podcast: Navigating the Talent Acquisition Challenges of a Major Hospital Expansion
Talking Talent Podcast: How HR Technology Can Combat Staffing Shortages in Healthcare
Talking Talent Podcast: Addressing the Workforce Gap in Nursing
Talking Talent Podcast: How RPO Can Solve the Top Challenges in Healthcare Talent Acquisition
Ebook: How RPO Can Solve the Top Challenges in Healthcare Talent Acquisition
Ebook: Healthcare Recruiting Lexicon

Technology

Reducing Unconscious Bias with AI
How to Leverage Workforce Analytics in Workforce Planning
Virtual Reality: Enhancing the Candidate Experience
Workforce Planning: Leveraging Workforce Analytics for Deeper Insights
How Robotic Process Automation is Reshaping Recruiting
Predictive Analytics: A Powerful Talent Acquisition Tool
How to Use Chatbots to Improve Recruiting
Talking Talent Podcast: Using Robotic Process Automation to Streamline Recruiting Processes
Talking Talent Podcast: Using Predictive Analytics to Hire Best Talent Faster
Talking Talent Podcast: How HR Technology Can Combat Staffing Shortages in Healthcare
Ebook: Using Chatbots to Improve Recruiting

Talking Talent with PeopleScout, our Podcast

How Many Requisitions Should a Recruiter Carry?
How Employers Can Learn to Translate Military Resumes and Hire More Veterans
Addressing the Workforce Gap in Nursing
How RPO Can Solve the Top Challenges in Healthcare Talent Acquisition
Using Robotic Process Automation to Streamline Recruiting Processes
Using Predictive Analytics to Hire Best Talent Faster
Navigating the Talent Acquisition Challenges of a Major Hospital Expansion
How HR Technology Can Combat Staffing Shortages in Healthcare

Military and Veteran Hiring

Military Spouses: How to Hire the Overlooked Talent Pool
Building a Veteran Onboarding Program
Talking Talent Podcast: How Employers Can Learn to Translate Military Resumes and Hire More Veterans
Ebook: Best Practices for Hiring Veterans

Ebooks and Whitepapers

Best Practices for Hiring Veterans
How RPO Can Solve the Top Challenges in Healthcare Talent Acquisition
Using Chatbots to Improve Recruiting

Compliance Corner

Washington State’s Paid Medical and Family Leave Program
Sexual Harassment
Department of Labor Office of Compliance Initiatives
California Consumer Privacy Act of 2018
Ban the Box Update
Arbitration Agreements
Worker Classification in the Gig Economy
Salary History Update
CAN-SPAM, CASL and More
GDPR
HR Compliance Trends for 2018