WOMEN IN LEADERSHIP: ANNA TURNER

ANNA TURNER
VP of Product

PEOPLESCOUT, U.S.

What do you actually do at PeopleScout day to day?
My role is to grow and lead technology product strategy. This includes the vision, strategy and roadmap for each of our products, as well as provide new offerings to meet the ever-changing needs of the talent space.

In addition to strategy and building great tech products, the other part of my role is growing and developing product people.

How long have you been at PeopleScout and what was your first position here? 

I’ve been here 3 months and my first role here is VP of Product.

What does leadership mean to you? 

Leadership to me means empowering teams and people to do their best possible work and achieve the strategic goals for the organization. Most importantly, for people-leaders, this means growing and developing people to meet their full potential. It is an honor to be a part of each person’s journey to achieve their career and life aspirations, whatever they may be. 

Do you have a leadership philosophy? If so, what is it? 

I don’t know that I have a philosophy, but I do have a style. My style is to trust and empower the teams I’m a part of to do their best work. Over my career, I’ve found the best ideas and solutions come from teams collaborating together by leveraging everyone’s unique perspectives, experiences and skills. Those environments of inclusivity and respect are like magic – you love the people you work with; you trust each other and you know you can overcome the challenges and hard days together.

Who is someone who has contributed to your success and how? 

There are so many people who have contributed to my success. There are three that come top of mind. 

My husband Matt has contributed greatly to my success. He is a wonderful partner and extremely supportive of my career.  We approach everything as a team to keep things moving with our family and careers. 

I worked for a fantastic executive, Kay Lucas, when my kids were young. My 2 boys were under the age of 4 during the several years I worked for her as a Product Manager.  That’s a tough season as a working mom – it’s often the season where women say this is just too hard and I can’t have a career in addition to my family right now. As a leader, she demonstrated empathy, provided a family-first environment while also empowering our teams to build great products. It was comforting to know she’d experienced the same season and challenges of working full-time with two small kids. She helped me grow and gave me opportunities I’m forever grateful for – things like teaching me how to present to an executive team, how to prep for a main stage keynote presentation, managing people, and how to prioritize my time. I’m grateful I not only worked for an incredible product leader and visionary, but another working mom who paved the way for the rest of us.

The other person who’s contributed to my success has been Nancy Sansom. She was an executive at both Benefitfocus and PeopleMatter where I worked early in my career.  She gave me opportunities to shine, pushed our teams to do great work and always leveled up the organization, skills and offerings. I’m especially grateful to have her mentorship today, as I’ve embarked on new challenges as my career has progressed – people management, negotiations, career decisions, building a great culture and operating at the executive level. She’s a great friend and mentor, who also cares deeply about her family and has demonstrated work, family and hobbies can be possible for a working mom. 

What barriers have you faced in your career and how did you overcome them? 

I’m a recovering people-pleaser. This was a big challenge for me very early in my career. I didn’t know how to set boundaries or work within constraints. I finally figured out the problem was more me than my boss or my company. A lot of women in my network also struggle with boundaries. After burning out, I studied a lot on the topic and asked for advice from other working moms around me. Over time, I got better about setting boundaries at work, leaving time for myself to recharge nights and weekends, truly taking vacation/PTO, and always keeping top of mind what my top priorities to move the business forward – those things I can only uniquely contribute in my role. I’m still a work-in-progress and have setbacks, but I’m proud of the significant progress I’ve made over the past 5 years.  

What can we all do to support women in leadership? 

I think there are a lot of little things we can all do to support women in leadership. Two super easy, tactical things:

  • In a post-COVID world when we are back in the office, think about team lunches instead of happy hours. For women with young kids, evenings are tough and may be the only part of the day they see their kids. Many women still carry the majority of childcare activities and thus COVID-19 has had a disproportional impact on working mothers. If you are a leader with control over the event, consider what might be possible during the workday to generate those same types of relationships and connections.
  • For Leaders: Consider your meetings, projects, and assignments – who’s getting the airtime, who’s getting to talk vs. not- this can be enlightening.  The more we level the playing field and give everyone a voice, the better it will be for diverse perspectives to emerge to generate the best possible solutions.

ROI on Employer Brand

ROI on Employer Brand

In today’s highly competitive talent landscape, an employer brand that resonates with each of your global talent audiences is more important than ever. PeopleScout’s full array of creative and digital services for employer branding helps you uncover why you’re an employer of choice.

Download this fact sheet to learn why you should invest in your employer brand.

Learn more about PeopleScout’s Talent Advisory solutions.

Dig into More Talent Insights

The Skills Crisis Countdown: The Clock is Ticking on Tackling Skills Gaps
Research Report

The Skills Crisis Countdown: The Clock is Ticking on Tackling Skills Gaps

Our latest research shows a detailed picture of the current state of skills in the global workforce and how HR leaders are preparing for the impending skills crisis

[On-Demand] The Human Advantage: Redefining Employer Value Proposition for the New World of Work
Webinar On-Demand

[On-Demand] The Human Advantage: Redefining Employer Value Proposition for the New World of Work

Join this discuss on how shifting from a generic EVP to a tailored PVP focused on each individual can boost engagement and attraction.

Inside the Candidate Experience
Research Report

Inside the Candidate Experience

Download our free Inside the Candidate Experience report for the latest research exploring the disparity between candidate expectation and reality.

Sourcing Candidates in 2021

Sourcing candidates—even in the best of times—can be quite a daunting task. Sourcers and recruiters can spend weeks and sometimes months searching for the perfect candidate for a job opening and sometimes the person you want unfortunately may not exist. As the job market quickly recovers and candidates are now considering a move, organizations need to look to new and innovative ways to source, recruit and hire talent.

While you cannot wish the perfect candidates into existence or fast-forward past the pandemic, there are a number of candidate sourcing strategies you can deploy to help ensure that you have a quality talent pool at your fingertips as soon as you are ready to hire. In this article, we outline tips and strategies for sourcing candidates in 2021 that will help you improve your talent sourcing.

Sourcing Candidates Begins with Your Employer Brand

Your employer brand could be the difference between a candidate responding to your strategic sourcing and outreach or ignoring it. Candidates may not respond to your outreach messaging if they think poorly of your employer brand, so make sure you communicate your employer value proposition.

To improve your sourcing techniques and overall recruiting success, here are some tips on both repairing and building a better employer brand:

Respond to Reviews

Regularly check review sites like Glassdoor and respond to the feedback to let people know you appreciate their input and will take action where it’s necessary. This will generate goodwill, and help your employees feel engaged and heard.

Tell your Story

Engaging your employees in storytelling, encouraging them to personalize their LinkedIn profiles, starting a company blog, being active in the press and speaking at conferences are just a few of the ways employers can spread awareness about their brand.

Partner with your Marketing Team

The strategies and methods needed to help spread your employer brand to job seekers are similar to the ones marketing is using to promote your organization’s brand. Partner closely with your marketing team on both employer-branded content creation and distribution channels. 

Start Sourcing Candidates for Jobs Before You Are Ready

candidate sourcing

Sourcing candidates for jobs takes time, and that’s unlikely to change anytime soon. To get ahead of the candidate sourcing curve, start sourcing talent even if you do not have open positions. Typically, sourcing goes like this: “I have X job to fill, I’m going to source people for X job.” But smarter sourcers get even more proactive with their sourcing efforts and get ahead on roles they will need to hire for in the future.

First, take a look at your business growth plans. Then, build a corresponding workforce hiring strategy that gives you insight into when hires need to be made across the year to sustain your organization’s goals.

Once you have a picture of which teams need to grow, you can work with department leaders and HR to identify the level and skillsets required. Aggregate those skills and what you know about your company and team culture so you can begin to strategic sourcing for specific profiles candidates in a focused and on-ongoing way.   

Social Sourcing Tools and Platforms

sourcing tools

If you want to find and connect with the best talent, you should create a comprehensive social media sourcing strategy.

Social media channels provide strategic sourcing professionals an opportunity to share targeted job content and details about their organization, mission statements and hiring process to keep candidates warm, and better source talent.

Social talent sourcing tools and technology like PeopleScout’s Affinix technology solution help sourcing specialists and recruiters narrow their search and identify qualified candidates quicker. Here are some social media tools and platforms that will streamline your sourcing:

  • LinkedIn with 760 million users has been the social network of choice for sourcers and recruiters alike and for good reason, as professionals share their career history, advertise accomplishments and interact with industry experts. A LinkedIn Recruiter license lets you search profiles and send personal messages (InMails) to potential candidates, making LinkedIn an essential sourcing tool.
  • With 2.8 billion users, everyone is on Facebook, making every user a potential candidate. What’s more, users frequently research potential employers, look for job opportunities and apply for jobs through Facebook. Consider using paid job ads and Facebook groups to help you source candidates
  • Twitter has 330 million users and offers various tools, like search, lists and chat that help recruiters source candidates. Get the most out of your sourcing efforts by being active on Twitter. Engage in Twitter discussions, advertise conferences you sponsor and follow industry-related hashtags to find the talent you are looking for.

While the most popular platforms for social sourcing are LinkedIn, Facebook, Twitter, if you want to expand your sourcing efforts to non-traditional social channels, consider the following social platforms:

  • Slack is a platform that allows group communications between professionals with similar interests. You can use Slack to source candidates by joining channels relevant to the job candidates you are looking to source in a more casual setting.
  • Meetup is a website that facilitates meetings and groups for people with common interests.
  • Reddit is an online community forum where members (Redditors) discuss a range of topics and interests. Reddit is not a traditional sourcing channel, but Reddit’s communities (called subreddits) are great places to post job ads and engage with potential candidates, especially in the professional communities you are searching for talent in.

Creative Ways For Sourcing Candidates: Leverage Your Employees’ Networks

sourcing strategies

According to LinkedIn, organizations can expand their talent pool by 10 times by recruiting through their employees’ networks. Run sourcing sessions and employee referral programs with your team to see if anyone in your employee’s networks would be interested in one of your open roles. Your employees can help you reach more untapped talent pools, and improve response rates with warmer candidates. 

Facebook, for instance, will display to your team, different job candidate search results based on their social graph, so you can uncover passive job candidates you would not have otherwise discovered. Job sourcing sites such as Sourcing.io allow your employees to connect their social media accounts on LinkedIn, Twitter, and GitHub so you can view candidates who are connected to your team members. When you find a qualified job candidate, you should encourage your team to send warm introductions to increase your candidate engagement and response rate.

Perfect Your Outreach Messages When Sourcing Candidates

sourcing techniques

You and your talent acquisition team have worked hard to source the qualified candidates, but that does not matter if you fail to create a real connection. A few rules of thumb: Lead with a subject line that will stand out and make the candidate want to open and read your message; always personalize your recruiting message with the relevant information you found about them; paint a brief picture of the role and your organization; and explain how you think they could contribute to your team.

Narrowing down and building a targeted audience is a way to create a strong and more personalized outreach message. According to Glassdoor, 78% of sales professionals said they would accept less money to work at a company selling something compelling, 66% of healthcare professionals are likely to accept less money to work at a company with a great culture.

Improve your response rates by personalizing and focusing on the issues that matter to candidates of all categories. Your goal is to give your pool of job candidates just enough content and engagement to pique their interest and respond to your outreach messaging, you want to be careful about overloading them with communications. Ask your recent hires for feedback on your outreach messages, and use that feedback to test different messaging to improve your response rates.

If your talent team invests the resources to sourcing a robust talent pipeline, you will find more candidates in your talent pool qualified for open roles in the future. Re-engaging prospects is a missed candidate sourcing opportunity for many organizations, you should remind your recruiting team to source from silver medal job candidates first because they are qualified and vetted.

Remember Strategic Sourcing Begins with Reexamining Your Program

Despite setbacks caused by the pandemic, the best candidates will always be in high demand, making it more important than ever to reevaluate your talent sourcing strategy in 2021. Attracting top talent is essential to your organization’s ability to recover and keep pace during the great rehire. These strategic sourcing methods can help you fill your pipeline with qualified talent so you can choose the best hire for your team.

Providing a High-Volume Project RPO for Financial Services

Providing a High-Volume RPO for Financial Services

Providing a High-Volume RPO for Financial Services

PeopleScout RPO augmented the talent acquisition capabilities for this financial services company across high-volume roles.

PeopleScout was approached by a major financial institution looking to supplement its internal recruiting functions. PeopleScout RPO provided the client with the scalability and flexibility it needs during high and low-volume hiring periods.

Situation

The client enlisted PeopleScout to augment its internal recruitment teams in specific lines of business to handle cyclical hiring for tellers, personal bankers, call center representatives, IT professionals, as well as roles in risk, compliance, audit, finance, mortgage and wealth management.

PeopleScout supported the client with full-cycle RPO, including post-offer acceptance and pre-hire compliance. PeopleScout worked with the client’s internal recruiters to source and screen candidates and provide administration recruitment coordination support.

Solution

PeopleScout acts as full-cycle recruiters, executing each phase of the recruitment process from identifying quality candidates to on-boarding new hires. PeopleScout’s team scaled according to the client’s needs, fluctuating in size from approximately 90 recruiters to over 200, helping manage costs while ensuring hiring demands are met.

PeopleScout also provided the client with consultative services including talent insights, marketing intelligence and innovative sourcing solutions.

Results

  • PeopleScout facilitated an average of 8,000 hires per year
  • Exceeded goal for 90% of new starts to start on the same day, as part of a class
  • Met 90% of SLAs over the course of the engagement

At a Glance

  • COMPANY
    Financial services company
  • INDUSTRY
    Financial Services
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing
  • ANNUAL HIRES
    8,000+ hires across tellers, personal bankers, call center representatives, IT professionals, as well as roles in risk, compliance, audit, finance, mortgage and wealth management

PeopleReady: Increasing Reach, Candidate Engagement, Conversion and Automation

PeopleReady: Increasing Reach, Candidate Engagement, Conversion and Automation

Talent Acquisition Technology

PeopleReady: Increasing Reach, Candidate Engagement, Conversion and Automation

PeopleReady, one of the top industrial staffing agencies in North America, required a digital recruitment solution powered by PeopleScout’s proprietary talent technology, AffinixTM, to attract and engage candidates.

Direct sourcing solutions with increased reach via SEO 
Direct sourcing solutions with increased reach via SEO 
100 % automated application, selection and onboarding process
Mobile-first, easy application complying with all North American state and province laws
Mobile-first, easy application complying with all North American state and province laws

Situation 

PeopleReady, a TrueBlue company (NYSE: TBI), specializes in quick and reliable on-demand labor and highly skilled workers. PeopleReady supports a wide range of industries, including construction, manufacturing and logistics, retail and hospitality. Leveraging its game changing JobStack staffing app and presence in more than 600 markets throughout North America, PeopleReady served approximately 83,000 businesses and put approximately 226,000 people to work in 2022.

PeopleReady has invested heavily in innovative, mobile-first work scheduling and dispatching technologies but lacked a digital online sourcing solution to attract and engage candidates. 

PeopleReady selected PeopleScout’s Affinix recruitment technology platform to replace its existing solution. Affinix enhances the online candidate experience and increases conversion rates by solving the following challenges:  

  • Simplify the previously complicated job posting process by distributing job openings to multiple sourcing channels immediately by creating just one post in Affinix  
  • Implement direct sourcing to channels such as Indeed, Google for Jobs and niche platforms 
  • Improve email integration with assessment vendors that previously had high drop off rates 

Solution 

  • An engaging, mobile-optimized apply experience that guides candidates through application, online selection, employment form completion, WOTC, W4 and I9 processes via a safe, remote process 
  • Direct integration with four external vendors to ensure the entire application process can be completed within the browser, with no interruptions from external emails or links 
  • Highly localized job recommendations 

Results

TARGET LAUNCH ACHIEVED

Solution launched within 15 weeks, on time and under budget

RECEIVED MAJORITY OF MOBILE APPLICATIONS

80% of candidates apply via a mobile device

INCREASED CONVERSION RATES

15% increase in conversion rates within the first two weeks of go-live

“The PeopleScout team allowed us to design a candidate flow that met the needs of our business. The team was quick to pivot and solution as areas of opportunity were identified for improving the candidate experience. Launching a solution with operational reporting allowed us to immediately monitor candidate flow to allow for quick adjustments of sourcing strategy. Very positive partnership with the entire implementation and technology teams.” 

Tina Radosti, VP Talent Acquisition, PeopleReady 

At a Glance

  • COMPANY
    PeopleReady
  • INDUSTRY
    Business Services
  • PEOPLESCOUT SOLUTIONS
    Affinix
  • ANNUAL HIRES
    1 million candidates for staffing and short-term labor positions
  • ABOUT PEOPLEREADY
    PeopleReady, a TrueBlue company (NYSE: TBI), specializes in quick and reliable on-demand labor and highly skilled workers. PeopleReady supports a wide range of industries, including construction, manufacturing and logistics, retail and hospitality. Leveraging its game changing JobStack staffing app and presence in more than 600 markets throughout North America, PeopleReady served approximately 83,000 businesses and put approximately 226,000 people to work in 2022.

Providing Flexibility and Speed to Meet Seasonal Talent Demands

Providing Flexibility and Speed to Meet Seasonal Talent Demands

seasonal recruitment solutions

Providing Flexibility and Speed to Meet Seasonal Talent Demands

PeopleScout helped a major healthcare company and pharmacy chain meet accelerated demand in their call centers by managing their seasonal, high-volume hiring program.

2,000 + call center roles
30 + The PeopleScout Flex Team scaled up to 30+ recruiters
PeopleScout played a key role in getting our client’s seasonal hiring program back on track
PeopleScout played a key role in getting our client’s seasonal hiring program back on track

Situation

A major American retail corporation faced difficulties with the ability of their long-term RPO provider to meet hiring targets for their seasonal, high-volume hiring program. As the client’s RPO provider began missing critical hiring targets without demonstrating any corrective actions, the client turned to PeopleScout to step in and assume ownership of hiring for the vital call center roles. With their busy season fast approaching, and a need for specialized call-center talent to meet surging demand, the client transitioned the project to hire more than 2,000 call center representatives on an accelerated timeline of two months to PeopleScout.

Solution

  • To facilitate the hiring of 2,000+ call center roles across numerous multi-location regions in the United States in a compressed time-frame, PeopleScout utilized its Flex Team to add 30+ recruiters dedicated to meeting the client’s seasonal hiring needs in approximately one week, with plans to add additional resources as needed.
  • PeopleScout’s scaled-up team includes veteran recruiters with direct experience working with our client. The familiarity and deep understanding of our client’s historic hiring needs ensures our team hits the ground running without any disruption to our client’s business.
  • To help navigate the recruiting challenges presented by the COVID-19 pandemic, PeopleScout’s team sources, screens and hires call center talent that are able to work from home to support the client.
  • PeopleScout’s rapid deployment played a key role in our ability to get our client’s seasonal hiring program back on track. We are continuing to demonstrate our commitment to the client by our ability to source specialized call center talent and hire on time and on target.

At a Glance

  • COMPANY
    Healthcare company and pharmacy chain
  • INDUSTRY
    Healthcare & Pharmaceuticals
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing
  • ANNUAL HIRES
    2,000+
  • LOCATIONS
    Multiple locations across the United States

PeopleScout Affinix™

Affinix™

PeopleScout’s talent acquisition technology suite, Affinix™, is a mobile-first, cloud-based platform that creates a consumer-like candidate experience and streamlines the sourcing process.

Download this fact sheet to learn more.

Learn more about Affinix™.

Dig into More Talent Tech Insights

AI for Recruiting: Getting from Hype to Hire
Articles

AI for Recruiting: Getting from Hype to Hire

By Patti Woods, Sr. Implementation Training Manager, & Chad Getchell, Director of Technical Solutions Architecture & Tech Implementation   Ready or not, AI is coming for the recruiting world. A whopping 81% of HR leaders are already exploring or implementing AI in their processes according to  Gartner. That’s a lot of companies jumping on the train…

[On-Demand] AI in Recruiting: Hype, Ethics & Best Practices
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[On-Demand] AI in Recruiting: Hype, Ethics & Best Practices

Separate fact from fiction for AI in recruitment and dig into the ethical implications for talent acquisition leaders.

AI in Recruiting: A Handbook for Talent Acquisition Leaders
Handbook

AI in Recruiting: A Handbook for Talent Acquisition Leaders

Everything you ever wanted to know about AI in recruiting and how to use AI recruiting software.

Affinix™ Analytics

Affinix™ Analytics

PeopleScout’s talent acquisition technology suite, Affinix™, is a mobile-first, cloud-based platform that creates a consumer-like candidate experience and streamlines the sourcing process. The Affinix Analytics module provides customizable dashboards that show job seeker analytics and operational metrics to help you understand your end-to-end recruitment process.

Download this fact sheet to learn more about Affinix Analytics.

Learn more about Affinix™.

Dig into More Talent Tech Insights

AI for Recruiting: Getting from Hype to Hire
Articles

AI for Recruiting: Getting from Hype to Hire

By Patti Woods, Sr. Implementation Training Manager, & Chad Getchell, Director of Technical Solutions Architecture & Tech Implementation   Ready or not, AI is coming for the recruiting world. A whopping 81% of HR leaders are already exploring or implementing AI in their processes according to  Gartner. That’s a lot of companies jumping on the train…

[On-Demand] AI in Recruiting: Hype, Ethics & Best Practices
Webinar On-Demand

[On-Demand] AI in Recruiting: Hype, Ethics & Best Practices

Separate fact from fiction for AI in recruitment and dig into the ethical implications for talent acquisition leaders.

AI in Recruiting: A Handbook for Talent Acquisition Leaders
Handbook

AI in Recruiting: A Handbook for Talent Acquisition Leaders

Everything you ever wanted to know about AI in recruiting and how to use AI recruiting software.

PeopleScout Jobs Report Analysis – January 2021

The U.S. economy gained 49,000 jobs in January. The modest growth follows December’s drop in employment, and suggests growth remains sluggish. The economy is still more than nine million jobs short of pre-pandemic levels. The unemployment rate fell to 6.3%. Year-over-year wage growth was at 5.4%.

peoplescout jobs report infographic january 2021

The Numbers

49,000: The U.S. economy added 49,000 jobs in 2021

6.3%: The unemployment rate fell to 6.3%.

5.4%: Wages rose 5.4% over the past year.

The Good

Though the numbers in January’s jobs report reveal little to celebrate, the addition of 49,000 jobs averts a second straight month of losses, as the New York Times reports some economists expected. The most significant gains were made in the business and professional services sector, with more modest gains in financial services.

The Bad

As the Washington Post reports, the jobs report reveals that the economy finished 2020 even weaker than originally indicated. November’s jobs gains were adjusted down 72,000 from the original estimates, and revised estimates now show a decrease of 227,000 jobs in December, rather than the 140,000 initially reported.

Some of the most significant losses came in leisure and hospitality as restaurants continued to struggle. The retail sector also shed jobs after boosted hiring during the holiday season. Even transportation and warehousing, which had previously remained a bright spot, reported a loss of nearly 28,000 jobs.

Though the decrease in the unemployment rate may initially seem like good news, the Wall Street Journal reports that the drop is largely because many workers dropped out of the labor force and were no longer actively looking for jobs.

The Unknown

January’s jobs report comes as coronavirus vaccinations continue around the country and as congress moves forward with President Biden’s $1.9 trillion aid package. Economists will be watching the impact of the additional federal aid and the rising number of vaccinated Americans.

Talking Talent: Talent Technology for 2021

In this episode of Talking Talent, we’re continuing our look at 2021 and what it holds for talent leaders. This time, we’re looking at technology.

We know that talent tech is going to play a large role in the upcoming recovery, and employers that implement and use the right technology are going to have an advantage.

So, what are the biggest technology opportunities for 2021? And what has the past year changed about our relationship with technology?

Joining us to talk about these questions is Anna Turner, PeopleScout’s new Vice President of Product. Anna is responsible for leading the vision, strategy and roadmap for PeopleScout’s product and service portfolio.

Anna joins PeopleScout from HR software and payroll solutions provider UKG—formerly Ultimate Software. At UKG, Anna was responsible for product development strategy, delivering new features and products to the market, and setting organizational practices and standards for product excellence.

She has deep B2B software product management leadership experience, with previous roles at high-growth tech companies, and she is also a recognized expert on HR technology, serving on the national SHRM expertise panel for Technology and HR Management since 2016.

In this episode, Anna talks about the biggest challenges and opportunities in talent technology over the upcoming year, including the role tech will play in the upcoming “great rehire,” how our growing comfort with new technologies will impact talent acquisition going forward and ways the technology landscape will continue to evolve.