Category: News

PeopleScout also Named No. 1 in Quality of Service for Second Year in a Row, Solidifying MSP Leadership Position

CHICAGO — May 2, 2018 — PeopleScout has been recognized as the No. 1 Managed Service Provider on HRO Today’s MSP Baker’s Dozen Customer Satisfaction Ratings for the second consecutive year. In addition to being named number one overall, PeopleScout was ranked No. 1 in Quality of Service for the second straight year, No. 2 in Breadth of Service and No. 5 in Size of Deal.

“Congratulations to PeopleScout on again being named the No. 1 Managed Service Provider,” said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. “Winning this award two years in a row is extremely impressive and a powerful testimony to PeopleScout’s ability to deliver industry-leading service to its client base. With its recent investment in Affinix™ and ability to manage complex MSP and RPO operations, PeopleScout should be at the top of every buyer’s list when looking for a total workforce provider.”

At the core of PeopleScout’s MSP programs is a commitment to building consultative partnerships. The company’s MSP programs leverage powerful analytics and a wealth of experience to optimize supplier and workforce performance, maximize efficiency, increase cost savings and ensure compliance.

PeopleScout builds dedicated supplier networks for its clients using a proven evaluation framework. By ranking suppliers against client strategic priorities and cost, quality and compliance benchmarks, PeopleScout ensures best-fit suppliers for its clients. This strong supplier management focus allows PeopleScout to optimize a client’s supply base across all job categories and geographies to drive industry-leading performance.

“Thank you to our clients for their continued partnership and commitment to growth through PeopleScout’s MSP platform. We are incredibly honored to again receive the top ranking on the MSP Baker’s Dozen,” PeopleScout President Taryn Owen said. “We are strongly invested in our clients’ evolution. This award motivates us to continue focusing on moving our clients from now to next through our MSP programs and the strength of our combined talent acquisition and workforce management solutions.”

In 2017, PeopleScout launched Affinix, the proprietary, mobile-first, cloud-based platform that creates a consumer-like candidate experience and streamlines the sourcing process. Embedded within PeopleScout’s talent solutions, Affinix leverages one-point VMS integration for total workforce visibility.

With two consecutive No. 1 rankings on the MSP Baker’s Dozen, strong rankings as both an Enterprise and Healthcare RPO leader and the positive reception of Affinix in the marketplace, PeopleScout is uniquely positioned to provide innovative talent solutions across the total workforce spectrum.

HRO Today surveys current buyers of MSP services for its Baker’s Dozen, which ranks the top 13 MSPs in the industry. The 2018 ratings mark the ninth straight year PeopleScout has been named to this elite list. Learn more by viewing the May edition of HRO Today Magazine.

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP capabilities supporting total workforce needs. PeopleScout boasts 98 percent client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago and Sydney and global delivery centers in Charlotte, Toronto, Montreal, Krakow, Gurgaon and Bangalore. For more information please visit www.peoplescout.com.

Press Contact:
Caroline Sabetti
Global VP of Marketing and Communications
312-560-9173

Philadelphia – April 13, 2018 – SharedXpertise, publisher of HRO Today, and PeopleScout, a worldwide leader in recruitment process outsourcing (RPO), managed services (MSP) and total workforce solutions, have announced the release of their global labor market study for the fourth quarter of 2017.

This report provides companies with global labor market data about employment rates, economic growth and the state of the talent pool in various countries and regions. It provides essential information for predicting high-potential locations for expansion and recruitment, allowing multinational companies to stay competitive in talent acquisition. This report also contains a section highlighting the five developed nations most profoundly impacted by chronic unemployment.

“We see a cyclical recovery in the economy worldwide, with increased activity in investment, manufacturing activity and trade,” said Larry Basinait, vice president of market research at SharedXpertise. “But, conditions do depend upon which countries are being explored. Further insight into the challenges of the five countries mentioned in this report that are facing consistent low employment rates should be taken into consideration.”

“This report provides valuable insights on the global labor market and the economic forecast for this year and next,” said Taryn Owen, president of PeopleScout. “We believe this analysis will be useful for companies planning their long-term talent strategy.”

The report is available for download by clicking here.
For more information about SharedXpertise, visit hrotoday.com or contact publisher Bill MacRae, at bill.macrae@sharedxpertise.com.

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP capabilities supporting total workforce needs. PeopleScout boasts 98 percent client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago and Sydney and global delivery centers in Charlotte, Toronto, Montreal, Krakow, Gurgaon and Bangalore. For more information please visit www.peoplescout.com.

About HRO Today and HRO Today Global
HRO Today and HRO Today Global are the properties of SharedXpertise Media and offer the broadest and deepest reach available anywhere into the HR industry.  Our magazines, web portals, research, e-newsletters, events and social networks reach over 180,000 senior-level HR decision-makers with rich, objective, game-changing content.  Our No. 1 strength is our reach.  HR leaders rely heavily on the HRO Today’s Baker’s Dozen rankings across six different categories when selecting an HR service provider.

Press Contact
Caroline Sabetti
Global VP of Marketing and Communications
312-560-9173

HRO Today quoted PeopleScout Global Leader of Innovation and Support, Allison Brigden, in its recent article, To Bot or Not To Bot? The article explores the use of chatbots throughout the recruiting process.

“Candidates prefer an experience that has the right mix of technology and real human interaction with a recruiter. While a chatbot can automate some of the hiring processes, recruiters need to continue to play a major role in engaging with candidates, especially through stages like the offer management process,” Brigden said to HRO Today.

PeopleScout’s proprietary talent technology, Affinix^TM also uses chatbot technology to streamline the candidate engagement and sourcing process. Embedded within PeopleScout’s talent solutions, Affinix delivers speed and scalability while leveraging artificial intelligence, recruitment marketing, machine learning, predictive analytics and other emerging technologies with one-point ATS and VMS integration and single sign-on.

“People have grown more comfortable communicating with chatbots, virtual assistants, and other types of AI-enabled technology,” Bridgen said. “In fact, many people prefer talking to chatbots in certain situations. As these technologies become more popular, it also drives the increased use of chatbots in talent acquisition.”

Here’s an excerpt from the article:

“Chatbot technology is not new. In 2001, more than 30 million people were chatting with SmarterChild on AOL Instant Messenger, and now, chatbots are everywhere. Want to order pizza, see next week’s weather forecast, or get some personal shopping recommendations? There’s a bot for that.

Due to rapid advancement in machine learning and natural language processing, chatbots have not only captured the attention of consumer-facing brands but are also beginning to infiltrate the business sector. Although they have primarily been utilized in customer service, this technology’s capabilities have broadened beyond support and now offer many opportunities to assist the HR function.”

Read more of To Bot or Not To Bot? on HRO Today’s website or in the April magazine.

HRO Today named six PeopleScout leaders as 2018 HRO Today HR Global Superstars. PeopleScout President Taryn Owen was recognized as well as Janice Weiner, global leader of MSP services, David Ludolph, executive leader of client delivery, Nicole Cook, managing director of PeopleScout in Australia and New Zealand, Martin Parkes, senior operations director of EMEA, and Marty Pittman, executive director of MSP operations in India.

According to the magazine, the awards are based on the innovation and transformative leadership of the winners.

“Our Global Superstars fearlessly confront the new challenges of today’s world of work as they build and manage workforces that span across countries, cultures and regions,” according to HRO Today. “Their strong leadership and clear vision has allowed the HR field to become a strategic business partner with the power to shape the future of their organisations and drive business success across the globe.”

The biographies of the PeopleScout winners are below.


Taryn Owen is the president of PeopleScout, an award-winning RPO, MSP and Total Workforce Solutions provider. She is responsible for PeopleScout’s global service delivery and business development strategy and has led the company’s successful acquisition of Aon Hewitt’s RPO division and Australian RPO provider HRX as well as the integration of Staff Management | SMX’s MSP division. During Taryn’s tenure, PeopleScout has become one of the world’s largest RPO providers and has earned top accolades from HRO Today’s Baker’s Dozen, NelsonHall and Everest Group. In 2017, PeopleScout was ranked the No. 1 MSP provider on HRO Today’s MSP Baker’s Dozen Customer Satisfaction Ratings and was named both a top enterprise RPO and top healthcare RPO provider on the Baker’s Dozen for RPO Providers.

Taryn has been recognized by numerous industry awards, including SIA’s 2018 and 2017 Staffing 100 and 2017 Global Power 100 for Women in Staffing, a Gold Stevie Award for Female Executive of the Year and a Silver Stevie Award for Woman of the Year – Business Services; she has also appeared on the HRO Today HR Superstars list since 2016. Taryn is a member of the Global Advisory Board for the HRO Today Services and Technology Association, on the Human Capital Industry Advisory Board for Wharton’s Center for Human Resources and completed the Program for Leadership Development at Harvard Business School and earned honorary alumni status.

Janice Weiner is the global leader of managed service provider (MSP) services at PeopleScout. She is responsible for global MSP operations, supplier management, and Vendor Management System (VMS) partnerships. Weiner has led the expansion of the MSP practice, including the integration to PeopleScout to provide more holistic workforce strategies including both full-time and contingent workers. In 2017, PeopleScout was recognized as the No. 1 Managed Service Provider on HRO Today’s MSP Baker’s Dozen Customer Satisfaction Ratings. Before joining the company, she held senior positions with leading business services companies in the fleet management and business and legal information sectors. Weiner has a Bachelor of Arts from Northeastern Illinois University and a JD from The John Marshall Law School in Chicago.

David Ludolph is the executive leader of client delivery at PeopleScout. He leads PeopleScout’s client delivery team with a focus on service excellence, continuous improvement and greater scalability for PeopleScout clients. He is responsible for driving value and competitive advantage by leveraging operational best practices and emerging technology. Ludolph has been a member of PeopleScout’s executive leadership team for nine years, most recently as a client portfolio leader, and has more than 15 years of talent acquisition and RPO leadership experience. Before joining PeopleScout, he was an operations director at Spherion. Ludolph holds a bachelor’s degree from Hawaii Pacific University.

Nicole Cook is the managing director for PeopleScout in Australia and New Zealand. She oversees the delivery, growth, and operations of PeopleScout solutions in the APAC region. She joined the company in May 2006, holding leadership roles within the organization’s technology business. In 2010, Cook moved to the RPO side of the business, managing a team that specialized in the delivery of consulting services. She then led the client delivery function in her role as head of accounts before assuming the managing director position in 2016. Cook is an experienced executive and management consultant, holds a bachelor’s degree in French from the Catholic University of America, and recently completed a Senior Executive MBA at Melbourne Business School.

Martin Parkes is the senior operations director for Europe at PeopleScout. Martin leads PeopleScout’s RPO and talent management consultancy with a focus on global recruitment strategies. Martin is a true team player, who excels in relationship building, delivery and first-class representation. Martin has twenty-two years of recruitment experience, with the last six years as part of PeopleScout’s global leadership team. Before joining PeopleScout, Martin held positions as a recruitment manager with Kendle, Worldwide Clinical Trials and PharmaNet throughout Europe and Asia-Pacific.

Executive Director Marty Pittman manages MSP operations for PeopleScout in India. In 2017, Marty joined PeopleScout as part of the integration of the MSP team from sister company Staff Management | SMX. Marty has made significant contributions in India as he managed the growth of contingent labor for key client accounts. On the supplier management side, Marty leads client teams in supplier strategy and set expectations for both client and suppliers on delivery standards. Prior to joining PeopleScout, Marty held senior manager positions at Sydcor and Harte-Hanks. Marty holds a bachelor’s degree from University of Oklahoma and a bachelor’s degree from Oklahoma State University.

Taryn Owen, Janice Weiner, David Ludolph and Nicole Cook were also recognized as 2017 HR Superstars by HRO Today.

Read more and see the entire list of HR Global Superstars at HRO Today.

Chicago – February 14, 2018 – PeopleScout President Taryn Owen has been named to the prestigious Staffing Industry Analysts’ 2018 Staffing 100. This list recognizes the most influential leaders in staffing.

During Owen’s five-year tenure as PeopleScout President, she has led the organization to become the world’s largest RPO by volume according to Everest Group. In 2017, Owen oversaw PeopleScout’s release of its disruptive proprietary technology platform, Affinix™, to positive reviews from industry analysts. Following the launch of Affinix, the company was identified by NelsonHall as a Leader, the highest rating, across all categories including Innovation Focus and Candidate Experience Focus in the 2018 NEAT Vendor Evaluation for RPO.

“It’s an honor to be recognized by Staffing Industry Analysts and to be included with such an impressive list of industry leaders,” Owen said. “With the speed of change in the talent landscape, it is imperative that we are focused on innovating to move the industry forward. At PeopleScout, we are focused on transforming how we engage candidates through innovative technology to help us deliver on our brand promise to take our clients’ talent strategies from now to next.”

This is the second consecutive appearance on the SIA Staffing 100 and one of a number of recent accolades for Owen. In 2017, Owen was named to SIA’s Global Power 100 — Women in Staffing list and won a Gold Stevie Award for Female Executive of the Year and a Silver Stevie Award for Woman of the Year – Business Services.

PeopleScout parent company TrueBlue has three other leaders joining Owen on the Staffing 100 list: PeopleReady President Sean Ebner, PeopleManagement President Jonathan Means and Chief Financial Officer Derrek Gafford. In addition, TrueBlue President and COO Patrick Beharelle was inducted into the Staffing 100 Hall of Fame after five straight years on the Staffing 100 list.

“It gives me great pleasure once again to laud a very important group of leaders whose excellence, drive and significant efforts stand out as exemplary in the industry,” said Subadhra Sriram editor and publisher media products at Staffing Industry Analysts.

The 2018 Staffing 100 list is available at http://si100.staffingindustry.com/.

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP capabilities supporting total workforce needs. PeopleScout boasts 98 percent client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago and Sydney and global delivery centers in Charlotte, Toronto, Montreal, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.

Press Contact:
Caroline Sabetti
Global VP of Marketing and Communications
312-560-9173

Chicago – February 26, 2018 – PeopleScout is identified as a Leader, the highest rating, in NelsonHall’s 2018 NEAT RPO Vendor Evaluation.
PeopleScout, the world leader in recruitment process outsourcing, was identified by NelsonHall as a Leader in every category in the 2018 NEAT Vendor Evaluation for RPO, including Innovation Focus, Candidate Experience Focus, Multi-country/Global Focus and Overall.

This recognition follows PeopleScout’s 2017 launch of Affinix^TM, a mobile-first, cloud-based platform that creates a consumer-like candidate experience. Affinix streamlines the sourcing process and uses innovative talent acquisition technology to make the recruitment process more effective and attractive for candidates.

“As an RPO vendor, PeopleScout is making its mark as a Leader,” said Nikki Edwards, NelsonHall’s Principal HR Service Research Analyst. “The recent launch of its Affinix platform puts PeopleScout in a strong position to deliver an even better candidate experience in the future. This was supported by feedback from PeopleScout’s clients, who are optimistic about how Affinix will enable their candidates to have a truly personalized candidate experience.”

“It’s an honor to be identified as a Leader across all RPO categories and most notably for Candidate Experience and Innovation Focus,” said PeopleScout President Taryn Owen. “We continue to invest in our proprietary technology as well as in our people and global delivery capabilities to provide our clients with the edge in the competitive talent market. Our goal is to  deliver the personalized and engaging experience that today’s candidates expect through the right balance of human expertise and superior talent technology.”

Affinix is a solution designed to help PeopleScout’s clients connect with the best talent faster through a candidate experience that mimics the simplicity and usability of the best consumer websites. Embedded within PeopleScout’s talent solutions, Affinix delivers speed and scalability while leveraging artificial intelligence, recruitment marketing, machine learning, predictive analytics and other emerging technologies with one-point ATS and VMS integration and single sign-on.

PeopleScout’s Affinix simplifies the fragmented talent acquisition technology ecosystem by deploying best-in-class technology to create a seamless experience for both the candidate and hiring manager. Affinix is built on Amazon Web Services (AWS) Cloud infrastructure for stability, scalability and security and is engineered for flexibility and future enhancement.

In addition to being identified as a Leader in the Global Multi-Country Focus by NelsonHall, PeopleScout was also named the largest RPO provider in the world by volume in 2017, by Everest Group, and was named a Major Contender on Everest’s first annual PEAK Matrix™ of the recruitment process outsourcing (RPO) service provider landscape in Asia-Pacific. PeopleScout was named a top Enterprise and Healthcare RPO Provider on HRO Today’s 2017 RPO Baker’s Dozen as well as the No. 1 MSP on HRO Today’s 2017 MSP Baker’s Dozen.

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP capabilities supporting total workforce needs. PeopleScout boasts 98 percent client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago and Sydney and global delivery centers in Charlotte, Toronto, Montreal, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.

About NelsonHall and NEAT vendor evaluation
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in IT and business services with analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

NEAT is NelsonHall’s vendor evaluation and assessment tool, a method by which sourcing managers can strategically evaluate vendors at the onset of the screening process. Positioning as a “Leader” is based on a combination of analyst assessments and feedback from interviewing of vendor clients, primarily around measurements of the vendor’s ability to deliver immediate benefit as well as meeting future customer requirements.

Press Contact:
Caroline Sabetti
Global VP of Marketing and Communications
312-560-9173

HRD, Human Resource Director Magazine, in Australia interviewed Nicole Cook, PeopleScout leader of Australia and New Zealand, in an article titled “What should employers look out for when considering RPO capability?”

Cook shared her insights about four factors employers should consider as they search for an RPO partner.

“Global demographic trends, shifting job requirements as a result of digitisation, the fourth industrial revolution and low unemployment rates in developed countries will continue to put pressure on an organisation’s search for top talent,” Cook told HRD. “Combined with this, there will also be a shift in the skills required, which presents an interesting challenge.”

Cook shared how PeopleScout is improving the candidate experience through the release of Affinix™, the company’s proprietary tech platform released in November 2017 to positive reception from industry analysts.

Cook also gave insights about how employers can explore Total Workforce Solutions and graduate recruitment strategies to solve complex hiring challenges.

Here’s an excerpt from the article:

“Many leading RPOs are looking for ways to complement their services with an enhanced technology offering. For example, at PeopleScout, we recently launched our Affinix platform which takes a candidate-centric approach, putting the emphasis on the candidate experience. A recent article in Forbes suggested that 2018 will be the year of the end-to-end employee experience.

Where customer experience had been the focus, employee experience will now get the attention. Recruitment is at the very beginning of the employee experience. Employers with lengthy, complicated hiring processes that are built to meet the organisation’s needs rather than the candidate’s needs could be at a competitive disadvantage in industries where competition for talent is particularly high.”

Read the rest of the article What should employers look out for when considering RPO capability? on HRD’s website.

PeopleScout’s global leader of growth and strategy, Mike Yinger served as an expert panelist in the Ready to Work Business Collaborative webinar “Robust Recruiting: Ruling In, Not Out: How To Train Your Talent Acquisition Team To Advocate For Both Your Business And Your Candidates” in February.

The webinar explored different ways to ensure an inclusive recruiting process, including the use of assessments, AI technology and building an inclusive recruiting team.

Joan Andrews, a program specialist with the Ready To Work Business Collaborative, moderated the panel, which also included Paul McDonald, Sr. Executive Director at Robert Half, Ravi Subramanian, Talent Acquisition & Mobility at PG&E, and Herrick Ross, Global Talent Acquisition, Military Recruiting at Starbucks.

The panelists discussed how the tight talent market is encouraging employers to look at new pools of candidates, and for many employers, assessments can help determine if a candidate will be successful in a role. Assessments can be particularly useful if employers are looking at candidates with different backgrounds than they’ve traditionally hired.

Yinger spoke about PeopleScout’s mix of technology and how to manage bias by combining cutting-edge technology with human expertise. Yinger said PeopleScout constantly checks its recruiting technology to ensure that AI isn’t discriminating against candidates. He described the process as “trust but verify.”

Yinger also shared that PeopleScout works with clients on a variety of diversity hiring programs with a variety of goals. To help clients meet those goals, Yinger says PeopleScout develops a diverse recruiting team, so that candidates have the opportunity to work with a recruiter who understands their background.

“From the highest levels of the organization, we look at social responsibility as a critical element of the ecosystem that we’re in,” Yinger said.
PeopleScout joined the Ready to Work Business Collaborative in January 2017. The Ready to Work Business Collaborative (RTWBC) is a non-partisan initiative to help employers achieve their goals by hiring highly capable candidates, including the long-term unemployed and veterans, who may have been inadvertently overlooked in traditional recruitment.

NelsonHall’s HR Services Resource Director Gary Bragar featured PeopleScout’s Affinix™ technology in NelsonHall’s HR Services blog.

Affinix is a mobile-first, cloud-based platform that creates a consumer-like candidate experience and streamlines the sourcing process. Embedded within PeopleScout’s talent solutions, Affinix delivers speed and scalability while leveraging artificial intelligence, recruitment marketing, machine learning, predictive analytics and other emerging technologies with one point ATS and VMS integration and single sign-on.

“Affinix has the ability to engage candidates and communicate quickly to identify, screen, and assess the right talent for the job with the best likelihood of long tenure – which should go some way to meeting clients’ high expectations for the candidate communication process,” Bragar wrote.

PeopleScout released Affinix in November 2017.

“With Affinix, we enhance our ability to provide our clients with the edge in the people business by delivering the personalized and engaging experience that today’s candidates expect,” said Taryn Owen, PeopleScout’s president. “Affinix balances human expertise and automation, enabling PeopleScout to enhance talent intelligence by better leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year.”

Here’s an excerpt from the blog post:

“Recent NelsonHall interviews with the clients of the top ~20 global RPO vendors revealed that candidate communication was rated the most important vendor characteristic, with an importance score of 96%. However, the satisfaction score for candidate communication across all vendor clients was 82%, falling some way short of client expectations.

Recognizing the importance of candidate satisfaction as integral to attracting and retaining talent, PeopleScout recently launched a new technology, Affinix, to improve candidate communication and the overall candidate experience.”

Read the rest of the post PeopleScout Improving the Candidate Experience with Affinix on NelsonHall’s website.