Tag: #mspfeature

COVID-19 Response Update

Posted on by Kate

At PeopleScout we are taking a people-first approach to our coronavirus (COVID-19) response because the health and well-being of our employees and clients around the globe is our top priority.

Our COVID-19 response team is continuing to evolve and adjust our internal policies in alignment with global, country and local health organizations as the situation evolves. Below please find a high-level overview of some of the measures we’ve taken to respond. Our complete COVID-19 response is available on our website.

  • Access to information – Our internal COVID-19 information hub provides employees with easy access to safety recommendations, the latest updates and answers to their questions.
  • Work from Home – Work from home policies have been enacted on a location by location basis and our employees have been equipped with both the technology and support needed to work from home.
  • Healthy Work Environment – Enhanced environmental hygiene measures are in effect in our office locations and we continue to reinforce protective measures recommended by global health authorities.
  • Travel Restrictions – International travel and non-essential domestic travel have been suspended and self-quarantine requirements are in place for anyone who has traveled to high-risk countries or who has had potential exposure.  
  • Business Continuity – Exercises to ensure our readiness to implement regional business continuity plans and client-specific protocols are ongoing and plans are being adjusted as the situation evolves.
  • Virtual TA Solutions – We are offering virtual interview solutions to support clients who have enacted no-contact hiring. We are also are ready with Recruiter On-Demand solutions and can support contingent staffing needs through our MSP practice and our PeopleReady staffing brand.
  • Client Resource Center – We have developed a client resource center to provide you with up-to-date information on PeopleScout’s response to COVID-19 and useful information for managing through these uncertain times.  

As always, our commitment is to continue to deliver excellent service while communicating transparently. If you have any questions about PeopleScout’s response to COVID-19 or how we can help support your business, you can contact us at any time.

GO TO PEOPLESCOUT COVID-19 RESOURCE CENTER

PeopleScout Launches its Beyond the Expected™ Managed Service Provider Service Approach

Posted on by nfuqua

Cutting-Edge Technology Blended with Faster, More Specialized Support Raises the Industry Standard for Managing a Contingent Workforce

Chicago – September 9, 2019 – PeopleScout today launched its Beyond the Expected™ service approach at the North American CWS Summit in San Diego. Beyond the Expected challenges the status quo and anticipates buyers’ expectations with a more specialized, innovative approach to managed service provider (MSP) solutions.  

“All MSP buyers expect a strong process that results in cost reduction and compliance,” said PeopleScout President Taryn Owen. “Our Beyond the Expected service approach is designed for those who are looking for something more, with greater specialization, faster response time and ongoing technology innovation to help our clients build their contingent workforce with the best talent, now and in the future.”

The launch of PeopleScout’s Beyond the Expected approach is the culmination of a yearlong reimagining of the company’s MSP practice to better meet the evolving needs of MSP buyers. MSP usage has continued to grow steadily on the back of rising demand for contingent labor, with Everest Group estimating contingent spend under management by MSP providers to be in excess of $140 billion globally. With rising usage comes rising expectations for MSP partnerships to deliver ongoing program evolution, produce actionable insights and leverage emerging technology.

Under the leadership of Senior Vice President of Client Delivery Jennifer Torres, who joined PeopleScout in October 2018, PeopleScout re-structured its delivery organization into vertically-aligned client teams, increased its commitment to 24/7 concierge-level support and invested in technology to elevate visibility across the talent ecosystem. PeopleScout MSP solutions also go beyond the expected cost controls and process administration typical of standard MSP programs to deliver consultative insight, a uniquely transparent approach to partnership enabled by technology and enhanced supplier engagement.

Tenets of the Beyond the Expected service approach include:

Greater specialization
  • PeopleScout client delivery teams immerse themselves in client culture to become proactive partners and strategic advisors
  • Delivery teams are aligned by vertical to enable deeper expertise, better understanding of specific industry trends and effective sharing of market insights and best practices
  • Client needs are put first, every time
Faster response times
  • Communication centralization and visibility through technology improves issue response time
  • 24/7 support available for all clients
  • Concierge-level service enables superior user experience and PeopleScout’s ranking as the No. 1 MSP in customer satisfaction on the 2017, 2018 and 2019 HRO Today MSP Baker’s Dozen
Improved Technology Stack
  • Increased investment in Affinix™, PeopleScout’s proprietary talent technology platform, delivers speed and scalability for MSP clients
  • Affinix easily integrates with VMS technology to harness the power of data and analytics
  • Affinix enables better visibility across a client’s contingent workforce and other labor channels for a total workforce view
Enhanced Supplier Engagement
  • The PeopleScout supplier management team exclusively focuses on curating a client dedicated network of partners – from traditional contingent labor to gig, payroll and independent contractor management suppliers – aligned to specific talent requirements and on improving supplier experience
  • Supplier communications and technology to enable efficient and transparent engagement, greater understanding of client objectives and improved results
  • Proprietary scoring system continuously optimizes performance and rewards suppliers that deliver the best talent

“We understand that authentic, human connections are what make a great partnership and we are committed to transparency every step of the way,” said PeopleScout MSP Client Portfolio Leader Jennifer Torres. “Our client-first Beyond the Expected service approach ensures our clients’ goals are our top priority. This approach allows our teams to immerse themselves in our clients’ culture to understand their specific staffing landscape and the trends that are affecting it, so that they can be consultative guides as we move towards what’s coming next.”

PeopleScout continues to be a leader in MSP, RPO and Total Workforce Solutions. In 2019, PeopleScout was named the No. 1 MSP provider on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for the third consecutive year. Also in 2019, PeopleScout was named a Leader and Star Performer in Everest Group’s RPO Services PEAK Matrix™ Assessment. In 2018, PeopleScout was recognized as an Enterprise RPO Leader on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings and the No. 2 provider on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for Total Workforce Solutions. PeopleScout’s talent technology platform, Affinix, won the 2018 HRO Today TekTonic Award in the Candidate Experience category and the gold award in the Brandon Hall Group’s 2018 Human Capital Management (HCM) Excellence Awards program.

To learn more about PeopleScout MSP and its Beyond the Expected service approach visit www.PeopleScout.com/MSP.

About PeopleScout

PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP capabilities supporting total workforce needs. PeopleScout boasts 98 percent client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Charlotte, Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. For more information please visit www.peoplescout.com.

Press Contact

Caroline Sabetti

Global VP of Marketing and Communications

312-560-9173

PeopleScout is the No. 1 Managed Service Provider for the Third Consecutive Year on HRO Today’s MSP Baker’s Dozen

Posted on by skatz

PeopleScout also Named No. 1 in Quality of Service for the Third Year in a Row, Solidifying MSP Leadership Position

Chicago — May 7, 2019 — PeopleScout has been recognized as the No. 1 Managed Service Provider on HRO Today’s MSP Baker’s Dozen Customer Satisfaction Ratings for the third consecutive year. In addition to being named number one overall, PeopleScout was ranked No. 1 in Quality of Service for the third straight year, No. 2 in Breadth of Service and No. 7 in Size of Deal.

“PeopleScout continues to distinguish itself from the competition with its extraordinary service culture, once again leading the HRO Today MSP Baker’s Dozen Customer Satisfaction Survey,” said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. “With a multinational footprint and excellent technology, PeopleScout’s number one ranking is driven by a superior customer experience that no other provider currently offers.”

PeopleScout has a proven commitment to building consultative partnerships that drive MSP program success. The company’s MSP programs leverage powerful analytics and a wealth of experience to optimize supplier and workforce performance, maximize efficiency, increase cost savings and ensure compliance. PeopleScout solutions support the full spectrum of talent management across all disciplines, skill levels and geographies with high end-user satisfaction rates.

“Thank you to our clients for their commitment to our partnerships and growth through PeopleScout’s MSP platform. We are incredibly honored to receive the top ranking on the MSP Baker’s Dozen for the third year,” PeopleScout President Taryn Owen said. “We are strongly focused on creating a culture of service excellence. This award underscores the importance of that focus. We look forward to continuing to partner with our clients to help guide them from now to next through the strength of our workforce management solutions.”

PeopleScout builds dedicated supplier networks for its clients using a proven evaluation framework. By ranking suppliers against client strategic priorities and cost, quality and compliance benchmarks, PeopleScout ensures best-fit suppliers for its clients. This strong supplier management focus allows PeopleScout to optimize a client’s supply base across all job categories and geographies to drive industry-leading performance and customer service.

In 2018, Affinix, PeopleScout’s proprietary talent technology, expanded its analytics function to include MSP program data. Affinix Analytics monitors supplier trends, program performance and pricing components within a client’s program. Measures such as fill rates, time-to-fill and mark-up rates are updated via dashboards on a daily basis and comprehensive compliance readouts are reviewed quarterly. Affinix Analytics also provides a top-down view of all PeopleScout MSP programs to monitor trends and create advanced alerts.

With three consecutive No. 1 rankings on the MSP Baker’s Dozen, the No. 2 ranking on HRO Today’s inaugural Baker’s Dozen for Total Workforce Solutions, strong rankings as an Enterprise, APAC and Healthcare RPO leader and the positive reception of Affinix in the marketplace, PeopleScout is positioned to provide innovative talent solutions across the total workforce spectrum.

HRO Today surveys current buyers of MSP services for its Baker’s Dozen, which ranks the top 13 MSPs in the industry. PeopleScout has been named to this elite list every year since its inception. Learn more on the HRO Today Magazine website.

About PeopleScout

PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 98% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Charlotte, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.

Press Contact:
Caroline Sabetti
Global VP of Marketing and Communications
312-560-9173

PeopleScout Ranked as Total Workforce Solutions Leader in HRO Today’s 2018 Baker’s Dozen Customer Satisfaction Ratings

Posted on by epadmin

Chicago – Dec. 19, 2018 – PeopleScout, a TrueBlue (NYSE: TBI) company and leading global provider of talent solutions, was recognized as a “total workforce solutions” leader and the No. 2 overall provider in HRO Today’s 2018 Baker’s Dozen Customer Satisfaction Ratings.


This is the first time HRO Today has evaluated total workforce solutions (TWS) providers, and the rankings come as PeopleScout is seeing increased interest in TWS from employers looking for a more holistic approach to managing their talent needs.


“Organizations that are interested in implementing a total workforce solution should put PeopleScout at the top of their consideration list,” said Elliot Clark, CEO and chairman of SharedXpertise and HRO Today. “With so few organizations truly ready for what’s next, PeopleScout stands out as an innovative provider that is ready to meet clients wherever they are on their journey to total workforce solutions. PeopleScout is well-positioned to provide access to the best talent, regardless of worker type.”


Total workforce combines recruitment process outsourcing (RPO) and managed service provider (MSP) services. Rather than separating talent acquisition into permanent hires, contingent workers and project fulfillment, companies are increasingly interested in taking a comprehensive view of all the talent in their community enterprise-wide, regardless of worker type.


“We are honored to have PeopleScout recognized in HRO Today’s inaugural Total Workforce Solutions Baker’s Dozen Customer Satisfaction Ratings,” said Taryn Owen, president of PeopleScout. “While each company is at a different stage in their progress toward total workforce management, we are excited to work with our clients at whatever point they are today.”


Earlier this year, PeopleScout was recognized as an enterprise RPO Leader on HRO Today’s 2018 Baker’s Dozen Customer Satisfaction Ratings. PeopleScout was also ranked the No. 1 RPO provider in the “size of deal” category and a “healthcare RPO leader” in this year’s survey. Additionally, PeopleScout was named the No. 1 MSP on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for the second consecutive year, and PeopleScout’s proprietary talent technology platform, Affinix, won the 2018 HRO Today TekTonic Award in the “candidate experience” category.


“PeopleScout is focused on what’s next to meet changing talent needs,” Owen added. “We are continually enhancing our Affinix technology, expanding our talent advisory capabilities – such as our June 2018 acquisition of TMP Holdings LTD – and we’ve aligned our RPO, MSP and talent advisory offerings to best serve our clients now and in the future.”


You can view the full Total Workforce Solutions 2018 Baker’s Dozen Customer Satisfaction Ratings here.


About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 98 percent client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an artificial intelligence (AI)-driven, consumer-like candidate experience with one-point applicant tracking system (ATS) and vendor management system (VMS) integration and single-sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Ontario; Montreal, Quebec; Charlotte, North Carolina; Bristol, England; Krakow, Poland and Gurgaon and Bangalore, India. For more information, please visit www.peoplescout.com.


About HRO Today and HRO Today Global
HRO Today and HRO Today Global are the properties of SharedXpertise Media and offer the broadest and deepest reach available anywhere into the HR industry. Our magazines, web portals, research, e-newsletters, events and social networks reach over 180,000 senior-level HR decision-makers with rich, objective, game-changing content. Our No. 1 strength is our reach.  HR leaders rely heavily on the HRO Today’s Baker’s Dozen rankings across six different categories when selecting an HR service provider.


Press Contact
Caroline Sabetti
Global VP of Marketing and Communications
312-560-9173

PeopleScout’s Managed Service Provider Group Launches Enhanced Supplier Network

Posted on by epadmin

Chicago – August 9, 2018 – PeopleScout today launched its enhanced supplier management program, the PeopleScout Supplier Network. This best-in-class supplier management program combines a comprehensive evaluation tool with scorecard rankings and a cost structure review with expanded analytics to ensure MSP clients receive the best supplier fit for their engagements.


PeopleScout’s supplier ranking methodology creates highly-optimized, customized and vendor-neutral client supplier portfolios. Supplier partners are added to the network only after a thorough evaluation and selection process, ensuring the optimal fit for PeopleScout’s MSP client engagements.


“The success we’ve achieved in MSP would not have been possible without the strength of our supplier partners,” said PeopleScout President Taryn Owen. “The launch of PeopleScout’s enhanced supplier network validates the importance of our supplier partnerships and advances our award-winning MSP program to the next level of excellence.”


PeopleScout is an MSP industry leader and was recently named the No. 1 Managed Service Provider for the second consecutive year on HRO Today’s MSP Baker’s Dozen Customer Satisfaction Ratings. PeopleScout was also named No. 1 in Quality of Service for the second year in a row.


PeopleScout has also expanded Affinix™ Analytics to include MSP program data. Affinix Analytics monitors supplier trends, program performance and pricing components within a client’s program. Measures such as fill rates, time-to-fill and mark-up rates are updated via dashboards on a daily basis and comprehensive compliance readouts are reviewed quarterly. Affinix Analytics also provides a top-down view of all PeopleScout MSP programs to monitor trends and create advanced alerts.


PeopleScout’s MSP programs combine expertise in staffing and supplier management with leading Vendor Management System (VMS) technology. The MSP team offers a diverse database of available suppliers to clients when they expand to a new area, add new labor categories or require additional support. Each solution is customized to provide clients with the best talent, seamless implementation, strong governance and compliance, comprehensive program management and tangible savings – with a goal of creating operational excellence and yielding sustainable value.


For more information on PeopleScout’s Supplier Network and award-winning MSP offering:

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP capabilities supporting total workforce needs. PeopleScout boasts 98 percent client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Charlotte, Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. For more information please visit www.peoplescout.com.



Press Contact:
Caroline Sabetti
Global VP of Marketing and Communications
312-560-9173