Solution: Professional Search

Professional Search: Sourcing a Transformational Leader in Public Healthcare 

Posted on by akessler
Professional Search: Sourcing a Transformational Leader in Public Healthcare

Apex by PeopleScout

Professional Search: Sourcing a Transformational Leader in Public Healthcare

PeopleScout helped a public health organization in the UK source a senior leader to ready it for the future.

1 senior role with specialist requirements
170 + candidates
8 weeks from project brief to offer acceptance

Situation  

A prominent public healthcare organization in the UK faced a critical leadership transition. The role of Chief Executive & General Secretary, which had been filled by an interim leader for three years, needed to be permanently filled when the interim moved on. This transition coincided with the UK general election, meaning the new leader would need to lead the organization through both internal and external change. 

Key challenges for the organization included: 

  • The need for a candidate with dual qualifications: a registered medical professional with senior executive leadership experience—a unique and hard-to-find individual. 
  • A healthcare sector in flux, dealing with post-COVID-19 challenges, a struggling NHS, and pay disputes and strikes amongst healthcare professionals 
  • The organization required significant modernization, particularly in HR systems and pay structures. 

The healthcare organization turned to Apex by PeopleScout to find an individual with the right medical qualifications who was also prepared to lead through a period of political transition and tackle significant organizational challenges. 

Solution 

Our dual approach, combined with close client collaboration, enabled us to overcome significant challenges and secure top talent in a competitive market. 

  • Proactive Sourcing: We conducted a wide-ranging search across the UK and Ireland, targeting leaders with medical qualifications from various healthcare institutions, governing bodies and membership organizations. In total, we approached over 150 potential candidates through proactive sourcing. 
  • External Media Campaign: In addition to sourcing, we designed and placed advertisements for the role in relevant industry publications. Applications generated by these ads brought our total talent pool for the role to over 170 candidates.  

To create a fair and open process, we created a landing page through which all candidates were required to apply. Thus, we ensured each candidate had the same recruitment experience according to government and public sector recruitment best practices.  

Throughout the process, we held regular feedback sessions with the client to share market insights gathered during the search. We provided recommendations to help the client maximize the success of this campaign.  

Results 

Following a rigorous selection process, we shortlisted four candidates from the 170+ the campaign generated. The client chose three candidates to take through to the interview stages. Ultimately, a highly qualified candidate, with the required nursing qualifications and executive leadership experience, was placed in just eight weeks.  

At a Glance

  • COMPANY
    Public Healthcare Organisation in the UK
  • INDUSTRY
    Healthcare
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Professional Search: Finding a Strong Leader for a Complex Role in Local Government 

Posted on by akessler
Professional Search: Finding a Strong Leader for a Complex Role in Local Government

Apex by PeopleScout

Professional Search: Finding a Strong Leader for a Complex Role in Local Government

A local government agency in the UK chose Apex by PeopleScout to find a dynamic leader for a Director of Law & Governance.

Situation

A local council in the UK were seeking a Director of Law & Governance. This was a prominent and complex role responsible for delivering legal and governance services, including a team of 100 employees across the council. This role would not only contribute to the direction of services across law and governance but also take part in the leadership group.

This role would also act as a monitoring officer, which is a legally mandated role within all local authorities in England. This individual ensures the council, its officers and its elected members meet their statutory obligations and act according to their codes of conduct.

With a monitoring officer in every council, the market was rich in opportunity to find individuals who had this experience at the director and deputy director level. The main challenge for this client was ensuring that the council found an individual who also had the leadership experience to transform the services into one seamless organization. They were looking for a senior leader who had previous experience driving innovation that made material difference to their organization and customers.

The search and selection depended on engaging candidates with the right blend of skills and experience—the technical skills of a monitoring officer with a track record of leading transformational change. The council turned to PeopleScout for our Apex senior professional hiring solution.

Solution

After taking a detailed brief with the Corporate Director and CEO of the council, the PeopleScout Apex team worked with the client to agree the parameters of the search and the timeline.

We supported the process by:

  • Executing comprehensive, research-driven headhunting across the UK into relevant organizations in local government
  • Delivering a full senior leadership assessment center, including engaging an expert in the field as a technical assessor, to provide a well-rounded view of each candidate shortlisted for the panel interview
  • Hosting virtual interview via Microsoft Teams
  • Developing tailored questions via our in-house occupational psychologists to support the final stage interview
  • Creating in-depth reports for each candidate outlining strengths and risk areas in relation to the role

We delivered the whole process from end-to-end, meeting all deadlines and timelines as agreed at the kick off.

Results

Our nationwide search gave us a healthy pool of candidates to consider for the role. We submitted a shortlist of 12 candidates to the panel to review. Following this, we conducted five technical interviews along with personality assessments, providing the panel with reports on the strengths, development areas and technical capabilities of each candidate. Two candidates reached the final panel stage, both sourced by the PeopleScout Apex team, which led to a successful hire.

At a Glance

  • COMPANY
    UK Local Government Agency
  • INDUSTRY
    Government & Public Sector
Let’s Connect

Professional Search: Landing an Executive Director to Navigate the Future 

Posted on by akessler
Professional Search: Landing an Executive Director to Navigate the Future

Apex by PeopleScout

Professional Search: Landing an Executive Director to Navigate the Future

A strategic planning group for an international airport had been run on a part-time basis for about three years but now needed a full-time Executive Director.

Situation 

The strategic planning group for a major airport started as a small committee to support the airport’s expansion. Once a part-time endeavor, it had grown into a strategic initiative. The previous committee chair was not able to commit to a full-time post, so the organization decided to recruit an Executive Director.  

The new Executive Director would be instrumental in creating a professional forum for regular dialogue across public and private stakeholder groups in and around a major metropolitan area. The goal was to generate constructive and consultative discussion about the expansion of the airport and the subsequent impact on economic development in the area. Because this role would be interacting with figures from local and national government agencies, the organization needed to find an individual with a strong reputation who was an influencing decision-maker at a senior level within the greater metropolitan area.  

To find this dynamic leader, the airport strategic planning group turned to PeopleScout for our Apex senior professional hiring solution. 

Solution 

The PeopleScout Apex team consulted with the hiring manger to ensure a detailed understanding of the job requirement. With a detailed brief in hand, we created our game plan.  

We looked at talent from the private sector but mostly focused on movers and shakers in local and central government. We looked at influencers at strategic level with titles like Strategic Director, CEO, Deputy CEO, Director of Regeneration, Director of Planning, Director of Environment and Economic Development. We also looked at Project Directors within aviation and airport consultancy.  

Our list was cross-referenced with the hiring manager at regular intervals for his additional insight. It was a true collaboration to reach the successful candidate, as finding a highly credible candidate with a great reputation was key to the future success of the client. 

Results 

The client interviewed five candidates sourced by PeopleScout from both the public and private sectors. One of these candidates was ultimately hired and the new Executive Director has started in their post.

“PeopleScout took on a difficult brief, to find someone with sufficient experience to take the planning group to the next level, working with local and national politicians and the airport. It was a difficult post to describe, but our Apex recruitment consultant understood our needs and communicated with me on a regular basis to make sure that I was informed of progress at every step of the process. We interviewed a shortlist of five people, and the panel was unanimous about the quality of all candidates, the individual hired, and the way PeopleScout supported us through this process.”

Client feedback

At a Glance

  • COMPANY
    Airport Strategic Planning Group
  • INDUSTRY
    Government & Public Sector
Let’s Connect

Professional Search: Sourcing a Transformative Leader to Boost Diversity in Schools 

Posted on by akessler
Professional Search: Sourcing a Transformative Leader to Boost Diversity in Schools

Apex by PeopleScout

Professional Search: Sourcing a Transformative Leader to Boost Diversity in Schools

After a couple of years of interim leaders, a local council in the UK knew they needed consistent strong leadership and reached out to PeopleScout to help find a high-profile Director of Education and Skills.

59 candidates proactively targeted
92 % candidate engagement rate
3 stage recruitment process supported

Situation  

When the Office for Standards in Education, Children’s Services and Skills (Ofsted), the regulator for services for children and young people in England, revealed they would be implementing changes to their framework, our client, a local government agency in the UK, knew that the Director of Education and Skills position, which had been put on hold and filled by interim leaders for several years, needed to become a top priority.  

The agency recognized there was a lack of teacher diversity which didn’t reflect the community. Plus, although progress had been made, there was still a need to focus on special educational needs and disabilities (SEND). On top of these challenges, Good and Outstanding ratings from Ofsted had dropped.  

To counter this, they were looking for a new director with SEND experience who could build relationships with education leaders to get the best out of the area’s diverse schools–putting social justice at the heart of the community while maintaining achievement and attainment. 

The agency turned to PeopleScout for our Apex senior professional hiring solution. 

Solution 

The PeopleScout Apex team took an extensive brief from the Executive Director, benchmarked profiles to further refine our search and presented a target list of people to approach which the client approved. Alongside this outreach, PeopleScout processed all candidates generated through advertising using the same method as the proactively sourced candidates to ensure a fair and open process.  

PeopleScout performed a first round of interviews, presenting the qualifying candidates to the client for consideration with a written report for each. We partnered with the client in the technical interview, providing comprehensive feedback and recommendations to inform the final shortlisting process. A PeopleScout Apex team member was also present at the final interviews to provide advice and guidance. 

Results 

Altogether, we identified and reached out to 59 potential candidates. Out of these 54 people engaged, resulting in a 92% engagement rate. Nine candidates were selected for the first stage of interviews with three proceeding to the final round. Ultimately, one hire was made. 

  • 59 candidates identified 
  • 54 engaged 
  • 9 interviewed at first stage 
  • 3 interviewed at second stage 

“Thanks very much for all the support from PeopleScout for the recent recruitment of our Director of Education and Skills. We have been impressed with the quantity and caliber of candidates—which has been recognized by the selection committee. Thanks for an overall professional service.”

Head of Internal Communications & Organizational Development

At a Glance

  • COMPANY
    UK Local Government Agency
  • INDUSTRY
    Government & Public Sector
Let’s Connect

Neurodiverse Recruitment: 6 Ways to Make Your Hiring Process More Neuro-Inclusive 

Posted on by akessler

Neurodiverse recruitment unlocks a wealth of unique strengths, offering employers access to exceptional skills in pattern recognition, analysis, mathematics and beyond. This approach to hiring isn’t just inclusive—it’s a catalyst for innovation. By building cognitively diverse teams that blend neurodivergent and neurotypical talent, organizations supercharge their creativity, decision-making and problem-solving capabilities. The result? A dynamic workforce that drives efficiency and innovation to new heights. 

Infographic that says: Neurodiversity by the Numbers 15% to 20% of the world’s population exhibits some form of neurodivergence Teams that include neurodivergent professionals can be 30% more productive than those without neurodivergent members. Cognitively diverse employees are 90% to 140% more productive than neurotypical employees and make fewer errors.

The untapped potential of neurodivergent talent is staggering, with alarming underemployment rates that rob both candidates and companies of incredible opportunities. In the U.S., it is estimated that as many as 85% of college-educated autistic adults struggle with unemployment. The Office for National Statistics (ONS) paints an equally grim picture for the UK, with just 21.7% of autistic individuals employed. In Australia, 70% of new starters with disabilities do not survive the probation period, while 65% of Australian businesses remain unsure about how to access this rich talent pool. 

While many organizations aspire to build a workforce that harnesses the potential of the neurodivergent community, few achieve this goal. While the reasons behind this gap are multifaceted, there’s a critical knowledge gap about neurodiversity in the workplace and how to create neuro-inclusive hiring processes.  

Ready to move the needle on neurodiverse recruitment? Let’s dive into five strategies that will transform your hiring process and unlock the full potential of neurodivergent talent. 

What is Neurodiversity?  

First, let’s define what we mean by neurodiversity. Neurodiversity refers to the concept that everyone experiences and interacts with the world around them differently. A neurodivergent person’s brain may work in a different way than the average “neurotypical” person. They may have unique ways of learning, communicating, working, socializing or perceiving their surroundings.  

While neurodiversity is often used in the context of autism spectrum disorder (ASD) and Asperger’s syndrome, many conditions fall under the neurodivergent umbrella, including ADHD, dyslexia, dyspraxia, Down syndrome, Tourette syndrome, and even mental health conditions like bipolar disorder, OCD and social anxiety.   

A diagram of what neurodiversity brings to the workplace
Source: Genius Within 

6 Strategies for Neurodiverse Recruitment 

There’s no one-size-fits-all solution for neuro-inclusive recruitment, as neurodiversity encompasses a wide range of conditions, many of which may be undiagnosed or undisclosed. The key is to create a flexible process that can be tailored to individual needs.  

1. Identify Roles for Neurodivergent Recruitment 

To identify roles for neurodivergent talent, companies need to think beyond traditional job categories and focus on the core skills and tasks involved. Analyze and pinpoint positions that require deep focus, pattern recognition or systematic thinking—areas where many neurodivergent individuals excel. Look for roles that benefit from attention to detail, data analysis, quality control or creative problem-solving.  

Tech roles often offer a goldmine of opportunities, from software development to cybersecurity. But don’t limit yourself—neurodivergent talent can thrive in unexpected places. Consider positions in finance, research, design or even customer service roles that involve script-based interactions.  

You might also consider job carving, which involves customizing job roles by reorganizing tasks to create a new, tailored position that aligns with an individual’s strengths and abilities. This approach not only benefits neurodiverse employees by providing them with roles tailored to their abilities but also helps organizations make the most of their diverse workforce. 

The key is to break down jobs into their fundamental components and match them with the unique strengths often associated with neurodiversity. Remember, it’s about recognizing where neurodivergent traits can be a significant asset to your existing needs. 

2. Audit the Application Process for Neurodivergent Recruitment 

Once you’ve identified roles where neurodiverse talent can thrive, it’s time to audit the application process. Put on your detective hat and scrutinize every step. Is it neurodiversity-friendly, or is it secretly working against you?  

First start with the job description. Consider replacing lengthy, jargon-filled job descriptions with clear, concise summaries of the core responsibilities. Embrace inclusive language that speaks to diverse cognitive styles. Think less “excellent multitasker” and more “deep focus on specialized tasks.” 

Then, move onto the application itself. Complex, multi-step applications can overwhelm candidates with conditions like ADHD or autism, potentially causing them to abandon the process altogether. Simplify application forms by asking only for essential information. You could even consider offering alternative submission methods, like video applications.  

Ditch the requirement for cover letters in favor of skill-based assessments that directly relate to the job. By streamlining the application step, you level the playing field and tap into a rich pool of often-overlooked talent. 

3. Communicate Early & Often 

Be direct with your language and deliver information in multiple ways. Some candidates will be okay with written instructions, others like those with dyslexia, may receive information better through videos or audio explanations. 

Start by providing a clear preview of the entire recruitment journey. Communicate each stage, what the candidate will be required to do and how they’re being evaluated. This transparency benefits all candidates but is particularly crucial for neurodivergent individuals who may need to prepare mentally for each phase.  

Maintain frequent, personalized communication throughout the process. Strategic follow-ups can keep candidates engaged and comfortable, increasing the likelihood of offer acceptance. This ongoing dialogue also provides opportunities for candidates to ask questions or request additional accommodations as needed. 

4. Balance Assessments & Interviews 

Making the interview and assessment steps more neuro-inclusive is crucial for tapping into the diverse talent pool of neurodivergent candidates. While interviews shouldn’t be eliminated entirely, consider balancing them with other evaluation methods.  

Shift the focus from traditional metrics to a strength-based evaluation approach. Look for candidates’ unique capabilities and how they align with job requirements, rather than adhering strictly to conventional interview performance criteria. For candidates requiring adjustments, you might weigh interviews less heavily in your overall evaluation, focusing more on practical skill demonstrations or work samples.  

When it comes to assessments, large, complex exercises can be overwhelming for some neurodivergent candidates. Break these down into smaller tasks and add in the option to take breaks. Additionally, consider offering extra time for assessments if needed, focusing on the quality of work rather than speed of completion. 

A blended assessment approach that incorporates multiple question styles and task types is great option for assessing neurodivergent talent. For instance, at Heathrow we introduced a completely bespoke virtual testing platform called One Experience Assessment (1XP) to recruit for their security officer roles. This included visual “spot the difference” exercises alongside traditional questions, providing a realistic job preview while allowing candidates to demonstrate their skills in different ways. 

5. Be Prepared to Provide Accommodations & Adjustments for Neurodiverse Recruitment

Organizations should proactively prepare to provide reasonable adjustments and accommodations for neurodiverse candidates during the recruitment process. Flexibility should be a cornerstone of your approach as everyone has unique needs. 

Be prepared to offer extra time for assessments, adjusting standard time limits or breaking longer tasks into manageable chunks. Additionally, be open to changing the location or format of interviews or allowing the use of assistive technology like screen readers during online assessments. Provide interview questions in advance to make the experience more accessible for those who process information differently. 

Neurodiverse candidates may experience “sensory overload” in office environments and during in-person interactions. To help candidates better focus on demonstrating their skills and qualifications, design interview spaces with adjustable lighting, offer noise-canceling headphones and provide multiple seating options. These seemingly small adjustments can significantly reduce sensory sensitivity and anxiety.  

6. Customize Onboarding & Beyond  

Creating effective onboarding programs for neurodiverse employees is crucial for integration into the workplace and their long-term success. Recognize that each neurodivergent employee may have different needs and preferences, and be prepared to tailor the onboarding experience accordingly. 

Training is a cornerstone of successful integration. This should be a two-way street, involving both the neurodiverse employee and their colleagues. Provide education and diversity training to managers and team members in advance of or early in the onboarding process. These sessions should sensitively address the characteristics and preferences of neurodivergent individuals, always respecting privacy and dignity. For instance, explain that a colleague with autism might avoid eye contact, helping coworkers understand this isn’t a sign of disinterest. Similarly, managers should be trained on how to introduce neurodiverse team members appropriately, avoiding potentially uncomfortable situations like introductions in large group settings. 

Once neurodiverse employees start work, any adjustments offered during recruitment should be available in the workplace as well, ensuring a seamless transition from candidate to employee. By anticipating and preparing for these accommodations, organizations create an environment where neurodiverse candidates can thrive. This may also require implementing flexible working patterns that play to individual strengths. Offering adjustable work hours, remote work options or customized workspaces can help minimize sensory overwhelm.  

To further support neurodiverse employees, consider developing growth opportunities tailored to the unique needs of neurodivergent employees. This could include specialized mentorship programs or coaching sessions that focus on leveraging their strengths and navigating workplace challenges. By implementing these strategies, companies can create an onboarding experience that not only welcomes neurodiverse talent but sets them up for long-term success and growth within the organization. 

The Importance of Neurodivergent Recruitment

Embracing neurodiverse recruitment is not only a step towards inclusivity but a strategic move that leverages the unique strengths of this group to foster innovation and enhance performance. By closing the knowledge gap and implementing targeted strategies, organizations can create a more inclusive work environment that truly maximizes the potential of all employees, leading to a more dynamic and productive workforce. 

Talent Trends: 2024 In Review 

Posted on by akessler

At the start of 2024, we highlighted eight key areas that would impact how companies attract, retain and develop talent. As the year comes to a close, we’re revisiting these critical topics to examine what transpired in the talent landscape and explore what may be on the horizon for 2025.  

This year brought a complex mix of challenges and opportunities for HR leaders. Economic uncertainty forced many to re-evaluate talent acquisition strategies, with approaches like modular talent solutions and direct sourcing gaining traction. The ongoing skills gap, intensified by business transformation and the rise of new technologies like AI, highlighted the need for upskilling, reskilling and proactive talent pipelining. Meanwhile, employees continued to reevaluate their relationship with work, demanding greater flexibility, wellbeing support and personalized experiences. Navigating these shifts required HR leaders to become more agile, data-driven and employee-centric, often relying on technology to streamline processes, enhance the candidate experience and gain valuable talent market intelligence. 

In the following review, we trace how our 2024 predictions played out and offer insights for the path ahead. 

1. New Models Help Organizations Ride the Economic Waves 

What We Said:

Talent acquisition teams have experienced significant fluctuations over the past few years—from pandemic-driven downsizing to rapid growth and recent cutbacks—making it critical for talent acquisition leaders to develop strategies for managing through economic uncertainty. Rather than continuing the cycle of boom and bust, organizations should adopt agile approaches to workforce planning, with flexible RPO solutions offering stability during unpredictable times. 

What We Saw:  

Market conditions shifted the recruitment landscape to favor employers in 2024. Year-over-year hiring rates are stabilizing, with a moderation in the hiring slowdown, especially in the tech industry. While hiring rates across many industries were down, healthcare and energy sectors saw continued strength despite the general economic downturn. With continued labor shortages, shifting skills requirements and changing employee expectations, immense pressure remains on employers and their talent strategies.   

Modular talent solutions are gaining traction as a strategic response to economic uncertainty, providing a flexible approach to workforce management that allows employers to adapt to fluctuating demand and optimize costs. As 91% of hiring managers say they’re experiencing hiring challenges, and 45% indicate they’re struggling to find qualified workers for open roles, Modular RPO (recruitment process outsourcing) has proven to be a cost-effective strategy for augmenting internal recruitment capabilities. 

Employers also turned to direct sourcing as a key strategy for tackling staffing shortages. According to Everest Group, 46% of enterprises are actively exploring ways to combine approaches for contingent and permanent talent acquisition management, and 74% see direct sourcing as the best strategy for doing so. By building a talent pool of qualified candidates—including independent contractors, freelancers and other contingent workers—companies can hire faster, reduce costs and fill specific skills gaps within their organization. Leveraging contingent labor helps organizations gain the flexibility and scalability necessary in today’s dynamic market. 

As you consider implementing direct sourcing in your organization, remember that technology is a crucial enabler, and the human touch remains invaluable. Partnering with an RPO provider can provide you with AI-powered, cutting-edge technology, backed by expert talent curation and engagement strategies.  

2. Focus on Internal Mobility 

What We Said: 

Employee retention will remain a top priority for HR professionals in 2024, with 36% identifying it as crucial, leading to an increased focus on internal mobility and skill development. Following the labor hoarding trend of 2023, organizations are emphasizing the transformation of existing workers’ skills to prepare for future needs. Career paths are becoming more fluid, moving away from traditional linear progression to cross-departmental moves, which requires hiring managers to evaluate candidates based on their overall organizational value rather than just role-specific fit. 

What We Saw:   

Internal mobility is on the rise as hiring rates stabilize. According to LinkedIn, internal mobility has increased 6% year-over-year as companies discover how leveraging internal hiring can accelerate organizational agility, employee engagement and retention, and career development. According to LinkedIn’s 2024 Workplace Learning Report, 41% of companies plan to fill more than 30% of their open roles with internal talent. Internal mobility does more than help employers fill critical gaps—93% of employees stay at a company longer if it invested in their career development, and internal hires reach competency 20% faster than external hires.  

Internal mobility programs are more successful when combined with upskilling and reskilling initiatives. As business needs evolve, internal mobility allows employees to move into new roles, and upskilling and reskilling provide the necessary training to close skills gaps and ensure employees are successful in their new roles. By offering these development opportunities, employers expand the pool of qualified internal candidates while boosting employee engagement. 
 
By effectively integrating upskilling and reskilling with internal mobility programs, companies can create a more engaged, agile and resilient workforce, helping them overcome current and future hiring challenges in a dynamic business environment. An RPO partner can help create a robust internal mobility program that leverages best practices to support continuous learning, career growth and workforce planning to retain top talent and swiftly adapt to changing business needs.  

3. AI Becomes a Reality…Slowly 

What We Said: 

While talent acquisition continues to evolve with the growth of new technologies like Generative AI (GenAI)—particularly in streamlining tasks from screening to interview scheduling—organizations are advised to take a measured, principled approach to AI implementation. The key is to start with small projects to identify where AI can add genuine value while maintaining human oversight—which remains central to recruitment processes. 

What We Saw:  

Following the widespread discussion tools like ChatGPT, we thought we’d see organizations move beyond ethical debates to actively integrate GenAI into their talent acquisition strategies. Indeed, eight in 10 global executives see at least one way GenAI will help their employees, yet only one in 10 organizations have “broad leadership alignment, comprehensive tools and strong processes in place for GenAI adoption.” 

While adoption rates vary, AI is transforming talent acquisition. We’ve seen increased use of AI tools for résumé screening and initial candidate assessment, driving recruiter efficiencies, reducing potential unconscious bias and improving quality of hire. Natural language processing tools can ingest thousands of résumés and CVs, and analyze the content, context and trends across the talent pool within seconds. AI tools can be trained to recognize specific skills, experiences and competencies that are required for open roles and then score and rank applicants automatically. 

Some employers have integrated AI-powered chatbots into their recruitment process to create a conversational experience for candidates using natural language processing, offering candidates support 24/7. These mobile-friendly, text interview tools automatically screen candidates using predetermined questions that gauge their interest and qualifications. Based on the responses, the chatbot can instantly determine the next step for each specific candidate. This frees up recruiters to focus on more strategic tasks. 

Adoption of AI-powered skills assessment platforms has also increased, providing an objective and accurate evaluation of candidates’ abilities through data-driven insights. New tech platforms test and measure candidates for skills mastery, personality traits and cognitive abilities. As with all AI-powered efficiencies, the tech-enabled assessments should augment, not replace human expertise.  

Partnering with an RPO provider is an excellent way to ensure careful, diligent and compliant use of AI tools throughout your recruitment process. Above all, AI should not be seen as a replacement for the talent acquisition strategy you’ve already built, but rather a set of tools to make your teams better at tasks both mundane and meaningful. 

4. Business Transformation Impacts Workforce Planning 

What We Said: 

The demand for new types of jobs, particularly in areas like data analytics, software development and green skills (which saw a 677% increase from 2019 to 2023), has grown significantly, with McKinsey noting that one-third of new U.S. jobs created in the past 25 years were previously non-existent roles. While this transformation creates exciting opportunities, organizations face a critical challenge as workforce development systems struggle to keep pace with rapidly changing skill requirements, resulting in a shortage of qualified talent. To address this gap, talent acquisition leaders must focus on proactive workforce planning and employee development.  

What We Saw:  

The demand for tech talent, particularly in areas like AI, machine learning, cybersecurity and software development continued to outpace supply in 2024. The transition to sustainable practices and renewable energy sources also fuelled growth of green jobs in areas like environmental engineering, sustainable agriculture and renewable energy technologies. Across industries, the ability to collect, analyze and interpret data became critical for decision-making, leading to higher demand for data analysts, scientists and engineers.  

The World Economic Forum predicts that 23% of global jobs will change in the next five years due to industry transformation, including AI. According to LinkedIn, employees skilled at using GAI are 5x more likely than others to develop skills like creative ideation, design thinking and emotional intelligence. So, with 79% of CEOs accelerating their post-crisis business strategy, the pressure is on HR leaders to achieve the vision of a tech savvy workforce.  

HR leaders must take an active approach in the C-Suite to achieve strategic business outcomes with an edge in human capital by assessing the current state of the workforce and developing a roadmap for optimizing employee value and identifying hidden potential to close skills gaps. Yet, according to Gartner, while 87% of HR leaders agree that shifting business needs requires continuous HR transformation, only 28% say that the HR strategic planning process is fully integrated with the business planning process. 

Collaboration between the C-Suite and HR is essential for successful talent acquisition in today’s dynamic business environment. HR must be deeply involved in business discussions to understand the organization’s goals to anticipate future needs, identify potential skills gaps and develop proactive strategies to attract and grow the right talent. 

5. Growth in Skills-Based Practices  

What We Said: 

Organizations are adopting a comprehensive approach to workforce adaptation by investing in upskilling programs and partnering with RPO providers to secure talent with future-proof skills. The trend is moving towards skills-based recruitment, with companies like Google leading the way by eliminating degree requirements, which not only expands candidate pools but also promotes workplace diversity and inclusion. Companies are shifting their assessment practices to focus on actual skills rather than traditional credentials, recognizing this as a more effective way to identify qualified candidates in today’s evolving job market. 

What We Saw:  

In adapting to the changing skills landscape, employers are rightly focusing on specific skills rather than traditional credentials and talent leaders are increasingly recognizing the value of experience and learnability over degrees. Alternative credentials like certifications, badges, micro-credentials and other qualifications earned outside of traditional degree programs are also gaining acceptance, as they often focus on specific skills or knowledge areas, a natural fit for skills-based hiring strategies. Recognizing these credentials helps employers expand their talent pools, hire faster and improve quality of hire.  

Recent estimates of the impact of large language models (LLMs) by the International Labour Organization estimate that 24% of clerical tasks should be considered highly exposed to automation effects with an additional 58% having medium-level exposure, while another report suggests that 80% of U.S. workers could see at least 10% of their tasks automated. The International Monetary Fund estimates that AI would affect 40% of jobs and worsen inequality, while Goldman Sachs predicts that up to 25% of the work currently done by humans could soon be automated by generative AI.  

As AI increasingly takes on the less complex, more repeatable tasks being done by the workforce, companies will need to hire talent with broader, uniquely human skills. Skills like problem-solving, adaptability, and collaboration—all skills that spur organizational agility—will continue to rise in demand. In fact, 69% of U.S. executives say they plan to prioritize hiring candidates with soft skills, especially transferrable skills that will allow candidates to move nimbly across roles. 

While making the shift to skills-based hiring practices takes time and effort, an RPO provider can accelerate your transition by offering strategic guidance around talent assessment design to embed skills at the core of your talent practice and build a future-fit workforce. 

6. Stalled Momentum in HR Tech Upgrades  

What We Said: 

As the HR technology market grows ever bigger, 2024 is set to be a pivotal year for recruitment technology upgrades, with organizations increasingly leveraging AI-powered features to automate routine tasks and enhance the candidate experience. Talent acquisition leaders are focusing on using technology to augment human interactions and analyze data for more agile resource management, while simultaneously proving their ability to deliver digital transformation and demonstrate clear ROI on these investments. This push towards technological advancement presents an opportunity for TA leaders to dispel past criticisms about HR’s ability to drive meaningful technological change. 

What We Saw:   

Economic uncertainty impacted our predictions for HR tech upgrades in 2024. While the drive for technological advancements in HR remained strong, budgetary constraints and cautious spending impacted the pace of adoption. According to Gartner, when asked about priorities and expected challenges in 2025, 55% of HR leaders say their current technology solutions do not cover current and future business needs. HR leaders are increasingly seeking tools to gather and analyze data to inform their talent strategies and enhance the candidate experience. Uncertainty about the economic outlook led some companies to postpone major HR tech implementation, opting for smaller-scale upgrades or maximizing the value of existing systems.  

The shift to cloud-based HR systems continued, offering scalability and flexibility despite budget constraints. Companies also focused on integrating their existing HR systems to improve data flow and drive efficiencies. Under budget scrutiny, a greater emphasis was placed on demonstrated ROI of HR tech solutions.  

A Gartner survey identified HR technology as the top priority for HR investment for three consecutive years. So, while economic challenges may persist, there’s reason to be optimistic that HR tech investments will increase in 2025 as companies recognize the long-term benefits of building the ultimate tech stack. One of the biggest value-adds an RPO partnership brings is experience with and access to the latest in talent technology. An RPO provider can help you assess your current solutions, show you how emerging technologies like AI, machine learning and predictive analytics can boost your ability to attract top talent and customize a technology ecosystem to meet your needs now and into the future.  

7. Employee Expectations of Work Have Changed 

What We Said:

Talent acquisition leaders must act as strategic market listeners, continuously adapting their employer value proposition (EVP) to align with evolving candidate expectations. As employees increasingly demand more personalized experiences, organizations need to move beyond traditional one-size-fits-all EVP approaches to embrace a human-centric strategy that acknowledges employees’ full personhood. This more holistic approach, focusing on creating exceptional life experiences and positive emotional connections, will be crucial for both attracting top talent and improving retention rates in 2024. 

What We Saw:   

2024 saw a significant shift in how employees view their work, requiring employers to adapt. While compensation remains important, employees are increasingly prioritizing work-life balance, flexibility, purpose and wellbeing, and are seeking employers with a demonstrated concern for their employees—The Executive Development Network reports that 86% of employees would leave their current job if there was no obvious support for employee wellbeing.  

While many companies expanded flexible work options, including remote work, hybrid models and flexible schedules, return-to-office mandates were still prevalent with the likes of Amazon doubling down on their in-person stance. The power play between employers and employees is expected continue into 2025, and not just regarding hybrid work. Employers will continue to face increased pressure to integrate wellbeing into the workplace, as 62% of candidates say they only apply for jobs that meet the majority of their EVP requirements according to Gartner’s Q2 2024 Voice of the Candidate Survey.  

To attract and retain top talent, employers will need to actively listen to their employees’ needs and preferences to create a human-centric workplace and prioritize authenticity and transparency in communicating their values with candidates and employees. As the relationship between employers and employees will continue to evolve, organizations can benefit from leveraging data and analytics to understand employee behavior to tailor their experiences, and utilizing technology to support flexible work, personalize benefits and offer wellbeing programs. 

8. Data Remains Key 

What We Said:

The labor market faces significant challenges due to Baby Boomers’ retirement creating a brain drain, coupled with a smaller upcoming workforce that lacks certain soft skills and the growing impact of long-term illness, including COVID-19 complications, which has sidelined over 2.5 million people in the UK alone. To combat this talent scarcity, organizations must focus on attracting and training Gen Z while leveraging data analytics as a strategic tool. Talent acquisition leaders need to elevate talent intelligence to the C-Suite level, using data-driven insights to understand talent pools and optimize recruitment and retention strategies for maximum ROI. 

What We Saw:   

Effective use of data remains crucial in navigating talent scarcity and building a future-ready workforce. Savvy talent leaders are using real-time market intelligence such as salary trends, skills demand and competitor activity to make informed decisions about their recruitment and retention strategies.  

With increased adoption of AI tools across the recruitment process, machine learning models are providing predictive and prescriptive hiring insights. AI can assess candidate interest, motivations, likelihood to accept an offer and even predicted tenure, empowering recruiters to prioritize and personalize their outreach efforts. When it comes to early careers recruitment, data revealing the preferences, values and career aspirations of Gen Z is essential in developing recruitment strategies that resonate with these jobseekers.  

A key benefit to partnering with an RPO provider is the comprehensive reporting tools and data insights they can provide. PeopleScout’s Affinix® Analytics business intelligence suite offers a holistic view into the recruiting process—from job seeker data and operational metrics to campaign analytics and market intelligence.   

These insights will remain paramount in 2025—armed with the right data, employers can proactively identify and attract top talent ahead of their competitors and drive business outcomes. 

The Future is Bright with the Right Talent Partner  

The future of work holds exciting potential, but also some uncertainty. However, while individual trends are difficult to predict, TA leaders that embrace agility, skills practices and tech innovation will find themselves in a strong position to prove their value in driving business performance. As your talent partner, PeopleScout will be ready to support, challenge and inspire you for whatever lies ahead.  

By staying on top of key shifts like these and working with an expert talent solutions provider like PeopleScout, companies can build workforces with the skills, mindsets and diversity of experiences to thrive in the next era of business. 

Professional Search: Finding a Skilled Marketing Leader in Australia 

Posted on by akessler
Professional Search: Finding a Skilled Marketing Leader in Australia

Apex by PeopleScout

Professional Search: Finding a Skilled Marketing Leader in Australia

PeopleScout sourced a critical marketing leader for an Australian construction materials company with our Apex professional search solution.

Situation 

The General Manager, Marketing was a critical role for an Australian construction materials organization that required technical skills and a proven track record in the sector. 

The organization turned to PeopleScout for our Apex professional search solution. 

Solution 

The Apex team commenced two parallel searches, and a duel, staggered advertising campaign to maximize results. Our strategy involved: 

  • A detailed market map focusing on candidates in Australia and New Zealand with specific technical skills gained working for direct competitors. 
  • A broader search for candidates with similar technical skills from outside the sector. 
  • A two-week advertising campaign under the PeopleScout brand 
  • A four-week campaign under the client brand 

Less than three weeks into the assignment, the professional search team presented a tight shortlist of four strong candidates to the client.  

Results 

The preferred candidate accepted the offer within budget. Whilst ultimately not necessary, the PeopleScout team had a strong pool of additional candidates to pursue, if needed. 

At a Glance

  • COMPANY
    Australian construction materials company
  • INDUSTRY
    Building & Construction
Let’s Connect!

Professional Search: Scouring the Globe for a Head of Operations 

Posted on by akessler
Professional Search: Scouring the Globe for a Head of Operations

Apex by PeopleScout

Professional Search: Scouring the Globe for a Head of Operations

PeopleScout sourced a Head of Operations for an Australian consumer goods company with our Apex professional search solution.

Situation 

A major consumer goods organization needed to fill the critical role of the National Head of Operations in Australia. They needed a leader with highly specialized technical experience, exceptional leadership skills and strategic vision. However, due to the unique combination of skills and expertise required, the potential candidate pool in Australia was extremely limited. 

The retailer turned to PeopleScout for our Apex professional search solution. 

Solution 

The PeopleScout Apex team in APAC commenced three sourcing strategies in parallel: 

  1. We built a market map of Australia and New Zealand indicating the location of candidates with the required technical skills. 
  2. We built a separate ANZ market map showing candidates with a broader range of technical skills, focusing on leadership and strategy experience.  
  3. We conducted a detailed international search across APAC, EMEA and North America, seeking candidates with skills that fit the brief. 

After identifying a long list of potential candidates, our team presented a short list of six candidates for first round interviews with the hiring manager just five weeks into the process.  

As a result, a UK-based candidate with relevant skills and experience in abundance immediately became the front runner. In total, we scheduled four rounds of interviews and conducted personalized reference checks. 

Results 

The preferred candidate was offered the role, and we negotiated remuneration and relocation assistance within the consumer goods company’s budget. Our Apex team kept in regular contact with the candidate to support a smooth transition throughout the relocation process.

At a Glance

  • COMPANY
    Australian consumer goods organization
  • INDUSTRY
    Consumer Goods & Retail
Let’s Connect!

Apex by PeopleScout, Professional Search

Posted on by akessler

Apex by PeopleScout

Welcome to Apex, our senior professional hiring solution—backed by three decades of global recruitment expertise—to connect you with leaders who have reached the peak of knowledge and skills in their field. Apex offers bespoke search campaigns and comprehensive recruitment management, delivering the quality of traditional professional search without the premium price tag of agency-led placements.

Download this fact sheet to learn more.

Download Fact Sheet

Learn more about Apex by PeopleScout.

Learn More

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