Situation
The telecom provider wanted to reduce store-to-store inconsistencies and migrate from a highly decentralized recruitment into a high-performing recruitment model. The provider wanted to improve response times to seasonal demands and decrease poor candidate quality and below-average customer experiences.
PeopleScout established the foundation for an RPO program that today supports more than 1,400 stores and nearly 13,000 hires.
Solution
SOLUTION HIGHLIGHTS
- Centralization and standardization of the recruitment process
- Scalable recruitment model to address changes in hiring needs
- Targeted and innovative grassroots and digital sourcing strategy
At a Glance
- COMPANY
Telecom provider - INDUSTRY
Telecommunications - PEOPLESCOUT SOLUTIONS
Recruitment Process Outsourcing - ANNUAL HIRES
13,000 - LOCATIONS
1,400 stores
INNOVATIVE, TARGETED SOURCING
PeopleScout implemented a consistent workflow for the company’s businesses and initiated digital interviewing with additional screening. Adding additional screening reduced the hiring manager’s overall effort in the process and created efficiencies. PeopleScout also facilitated “same day interview, next day offer” practices to qualified candidates.
BRANDed PARTNERSHIP
The telecom provider provided a library of images for use in digital and advertising campaigns that greatly enhanced recruitment marketing. PeopleScout and the telecom talent acquisition team collaborated closely to make sure outbound marketing was targeted to their talent audiences.
Results
A targeted and innovative sourcing strategy and a solid branding partnership were influential in the program’s evolution. In the first year, PeopleScout hired nearly 13,000 employees for this telecom provider and improved average time-to-clear from 11 days to eight days. The scope of work also expanded into a strategic partnership with one of the world’s largest pharmacies where the telecom provider’s products could be sold at additional retail locations.
