Navigating Change: Launching a Redeployment Programme for a Telecoms Provider

Situation  

Following organizational restructuring, the telecoms organization faced the delicate task of creating an internal mobility program to redeploy talent to other roles within the organization. In their commitment to nurturing and retaining talent, the company sought a strategic partner in PeopleScout to optimize the redeployment process effectively.

PeopleScout’s specialized support played a pivotal role in the success of this extensive redeployment initiative that spanned three years, achieving organizational goals while prioritizing a positive employee experience.

Solution 

The process began with understanding the client’s internal policies, job requirements and the overall objectives of the redeployment program.  

Our team developed a tailored strategy to support internal candidates throughout the transition, including: 

• Personalized Candidate Support: Our seasoned teams offered personalized guidance to internal candidates, facilitating their journey through the redeployment process. This included arranging interviews for preferred roles, ensuring a seamless and efficient experience. 
• Hiring Manager Assistance: We supported hiring managers by providing guidance on interview techniques, ensuring adherence to best practices, and fair and objective assessments. 
• Assessor Engagement: Skilled assessors from our team participated in interviews virtually, ensuring thorough documentation and maintaining the integrity of the selection process. 
• Feedback Loop: We established a robust feedback mechanism to gather insights from hiring managers, enabling continuous refinement and improvement of the internal mobility program. 

Results 

The collaboration between PeopleScout and the telecoms organization yielded significant benefits: 

• Smooth Transition: Internal candidates experienced a seamless transition to new roles, supported by PeopleScout throughout the redeployment process. 

• Positive Stakeholder Feedback: Hiring managers provided overwhelmingly positive feedback on the support received from PeopleScout during this sensitive period. They appreciated the professionalism, expertise and dedication from PeopleScout. 
• Efficiency and Compliance: The involvement of PeopleScout’s assessors ensured efficient and compliant interview processes, mitigating risks associated with redeployment.